Brittany Kirwin
Wayne,Michigan
Overview
2
2
years of professional experience
Work History
Associate
Aldi Foods
Livonia, MI
09.2021 - 07.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Provided quotes to customers for purchase of products.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
- Operated machines to manage stock.
Warehouse Associate
Amazon
Livonia, MI
09.2020 - 08.2021
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Nursing Assistant
Bickford Assisted Living
Lancaster, OH
03.2020 - 06.2020
- Checked patient vitals such as temperature, blood pressure and heart rate.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients to treatment units and activities by using wheelchairs or walker.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
Education
No Degree - Culinary Arts
Hocking College
Nelsonville, OHHigh School Diploma -
Lancaster High School
Lancaster, OH06.2007
Skills
- Client Engagement
- Practice Management
- Data Entry
- Patient Evaluation
- Work Planning and Prioritization
- Verbal and Written Communication
- MS Office
- Customer Service
- Attention to Detail
- Handheld Scanners
- Folding Clothes
- Professional and Courteous
- Cash Register Systems
- Belt Conveyors
- Treatment Management
- Dietary Restrictions
- Proofreading and Editing
- General Housekeeping
- Cardboard Baling
- Multiple Priorities Management
- Public Relations
- Stockroom Management
- Microsoft PowerPoint
- Guest Satisfaction
- Issue Resolution
- Job Assignments
- Computer Skills
- Working with Teammates
- Extracurricular Activities
- Heavy Machinery Operation
- Guest Inquiries
- Conveyor Systems
- Restaurant Operation
Timeline
Associate
Aldi Foods
09.2021 - 07.2022
Warehouse Associate
Amazon
09.2020 - 08.2021
Nursing Assistant
Bickford Assisted Living
03.2020 - 06.2020
No Degree - Culinary Arts
Hocking College
High School Diploma -
Lancaster High School