Summary
Overview
Work History
Education
Skills
Timeline
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Roseanne Presnal

Summary

Qualified individual with well-developed skills in enablement and communication abilities developed over career spanning 25 years. Dedicated employee with a get it done attitude with strong commitment to promoting organizational goals and driving positive change.

Overview

4
4
years of professional experience

Work History

Senior Enablement and Communications Manager

Oracle Corporation
Denver, CO
12.2018 - 11.2022
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Conducted cross functional evaluations to determine need and priority for all training programs
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Prioritized required training classes for ISV Sales and Business Development Consultants based on critical need
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Analyzed program results to determine effectiveness.
  • Produced internal newsletter and all employee communications to keep personnel informed of corporate events and programs.

Various Positions

Oracle Corporation
Denver, CO
12 1993 - 12.2018
  • Escalation Manager - Customer Support / Consulting Services - Technical Escalation Manager for High Profile Customers. Crisis Management. Issue resolution with cross functional teams. Create Action Plans that were acceptable to both parties. Clear Communication and Objective Setting.
  • Project Management - Onboarding Sales and SE - Oracle Sales and Partner Academy
  • Instructional Design - Onboarding - Oracle Sales and Partner Academy
  • Sales Enablement / Communications - Oracle Consulting
  • Deal Desk Consultant - Oracle
  • Customer Relations Manager - Install Base Engagement Manager - JDE Consulting / Oracle
  • Consulting Team Manager - JDE/Oracle
  • Quality Assurance Manager - HCM - JDE/Oracle
  • Customer Support Team Lead - HCM - JDE/ Oracle

Education

Computer Science And Business Administration

Southern Connecticut State University
New Haven, CT

Skills

  • Facilitating focus groups for needs assessment
  • Communications strategy
  • Program management
  • Communications leadership
  • Strategic planning
  • Relationship building
  • Work ethic
  • Developed Onboarding Programs for New Sales Reps
  • Performance improvements
  • Continuing Education programs
  • Certifications
  • Internal Web Page Development for Enablement Collateral
  • Team building
  • Recruiting and hiring

Timeline

Senior Enablement and Communications Manager

Oracle Corporation
12.2018 - 11.2022

Various Positions

Oracle Corporation
12 1993 - 12.2018

Computer Science And Business Administration

Southern Connecticut State University

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Roseanne Presnal