Rose Anne Tobin

• Recovered in excess of $1M through subrogation efforts across multiple years
• Managed property and auto liability subrogation claims from investigation through resolution
• Negotiated settlements and handled intercompany arbitration cases
• Conducted statute of limitations analysis and prepared demand packages for third parties
• Coordinated with insureds, attorneys, and experts to support claim investigations
• Maintained consistent communication with clients, improving transparency and satisfaction
• Participated in ongoing training and technical webinars to stay current with industry practices

• Handled first- and third-party auto claims across multiple states in compliance with regulations
• Investigated claims, determined liability, and negotiated cost-effective settlements
• Improved claim processing efficiency through accurate and timely database updates
• Delivered strong customer support by guiding policyholders through the claims process

Fast Track Claims Representative

• Managed high-volume auto claims, including liability determination and settlement negotiation

Casualty Claims Assistant (2000–2003)

• Supported claims unit operations, including payments, reporting, and file management

Complex Claims Assistant (1996–1999)

• Assisted with high-exposure litigated claims and supported senior leadership

Fast Track Claims Assistant (1999–2000)

• Processed property damage and no-fault claims and supported claims representatives

Claims Clerk / Mailroom Supervisor (1996)

• Supervised team of seven and managed mail distribution operations