Experienced Subrogation and Claims professional with 15+ years in insurance operations, specializing in liability investigation, claims resolution, and negotiation. Proven ability to manage complex cases, reduce costs, and deliver high levels of customer satisfaction. Strong background in litigation support, subrogation recovery, and cross-functional coordination.
Overview
30
30
years of professional experience
Work History
Subrogation Analyst
National Subrogation Services
Woodbury, NY
01.2009 - 01.2026
Managed property and auto liability subrogation claims from investigation through resolution
Conducted statute of limitations analysis and prepared demand packages for third parties
Negotiated settlements and handled intercompany arbitration cases
Coordinated with insureds, attorneys, and experts to support claim investigations
Maintained consistent communication with clients, improving transparency and satisfaction
Recovered in excess of $1M through subrogation efforts across multiple years
Participated in ongoing training and technical webinars to stay current with industry practices
Claims Representative
Travelers Insurance Company
Melville, NY
01.2003 - 01.2008
Handled first- and third-party personal and commercial auto claims across multiple states in compliance with regulations
Investigated claims, determined liability, and negotiated cost-effective settlements
Delivered strong customer support by guiding policyholders through the claims process
Previous Experience
AIG Claim Services
Jericho, NY
01.1996 - 01.2003
Fast Track Claims Representative: Managed high-volume commercial auto claims, including liability determination and settlement negotiation
Casualty Claims Assistant
Complex Claims Assistant
Fast Track Claims Assistant
Claims Clerk / Mailroom Supervisor
Education
Certificate - Advertising Art & Design
LA Wilson Technical Center
High School Diploma - undefined
Kings Park High School
Skills
Subrogation & Claims Management
Liability Investigation & Analysis
Settlement Negotiation
Litigation Support
Customer Service & Client Relations
Microsoft Office (Excel, Outlook, PowerPoint)
Claims Systems & Database Management (including Claims Center)