RoseAnne Wilson
Hazelwood ,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated server with 27 years of experience serving food to a variety customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Work History
In home Service Aide
New Heights Home Healthcare LLC
4045 Ashbury Crossing Dr
12 2021 - Current
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Participated in ongoing professional development opportunities aimed at refining skill sets relevant to the Service Aide role.
- Maintained clean and organized workspaces, contributing to a welcoming environment for customers.
- Proactively identified areas of improvement within daily operations; implemented changes that consistently led to enhanced service quality levels.
- Efficiently managed high-pressure situations while maintaining a calm demeanor and delivering exceptional service.
- Enhanced customer satisfaction by providing timely and efficient service to clients.
- Conducted regular inventory checks, ensuring adequate supplies were always available for smooth operations.
- Facilitated positive customer interactions through active listening and clear communication skills.
Remote Customer Service Representative
Home Depot/Arise
N/A
03 2021 - 09 2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Supervisor Manager
Captain D's Seafood
11301 New Hallsferry Rd Florissant, Missouri 63033
12 2007 - 10 2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma - General Studies
05.1999
Skills
- Enhanced customer satisfaction by providing timely and efficient service to clients
- Participated in ongoing professional development opportunities aimed at refining skill sets relevant to the Service Aide role
- Served as an effective liaison between customers and other departments in gathering necessary information required for various transactions or requests
- Proactively identified areas of improvement within daily operations; implemented changes that consistently led to enhanced service quality levels
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly
- Exhibited keen attention-to-detail in performing data-entry tasks related to client files and recordkeeping systems
- Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization
Timeline
In home Service Aide - New Heights Home Healthcare LLC
12 2021 - Current
Remote Customer Service Representative - Home Depot/Arise
03 2021 - 09 2021
Supervisor Manager - Captain D's Seafood
12 2007 - 10 2020
Seneca High School - High School Diploma , General Studies