Roseendhar Gordon
Pompano Beach,FL
Summary
Highly organized front desk receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains a professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. a reliable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Lead Front Desk Receptionist
Family Traffic Driving School
2023.08 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled complaints and questions and re-directed calls to other team members.
- As the first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
Gate Agent
Hertz Car Rental
2021.11 - 2023.08
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Excelled at cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Monitored gate areas and addressed security situations with management.
- Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Security Guard
ABM Industries, Inc
2018.04 - 2020.03
- Secures premises and personnel by patrolling property and permitting entry
- Prevents losses and damage by reporting irregularities, informing violators of policy and procedures, and restraining trespassers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; and obtaining signatures
- Manage Multiple Tasks
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier
The Home Depot
2017.11 - 2018.04
- Address any customers complaints promptly, in a courteous manner, and take initiative
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greet customers in a friendly manner upon arrival and acknowledge their departure
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Express, Inc.-Fort Lauderdale, FL
2015.08 - 2017.11
- Greet customers in a friendly manner upon arrival and acknowledge their departure
- Cashier: receive payments by cash, check, credit cards, vouchers, or automatic debits
- Address any customers complaints promptly, in a courteous manner, and take initiative
- Floor Person: Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Stock Expert
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Associate
A & D Fabrics-Sunrise, FL
2013.04 - 2015.08
- Greet customers in a friendly manner upon arrival and acknowledge their departure
- Cashier: receive payments by cash, check, credit cards, vouchers, or automatic debits
- Floor Person: Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- I helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FL06.2027
Bachelor's in Computer Engineering -
Andrews University
Berrien Springs, MI08.2024
Associate of Arts -
Broward College
Fort Lauderdale, FL06.2021
High school diploma -
Coconut Creek High School - Fort Lauderdale, FL
06.2015
Skills
- Ability to multitask
- Team player
- Proficient with Microsoft Word, PowerPoint, and Excel
- Time Management
- Listening Skills
- Office Administration
- Office Organization
- Fluent in English, Spanish, French and Creole
Portrait Photographer
I just knew that I enjoyed capturing moments with people and making them feel beautiful.I have gained a lot of knowledge about lighting, posing, and editing over the years, but the most crucial skill I have developed is the ability to make my clients feel at ease in front of the camera.
As a portrait photographer, getting to know my clients is one of my favorite aspects of my job.I enjoy getting to know them, finding out about their lives, and showcasing their individuality in my pictures.It is amazing how a simple smile or a specific pose can reveal so much about someone.
Languages
French
Native or Bilingual
Haitian Creole
Full Professional
English
Full Professional
Spanish
Full Professional
Timeline
Lead Front Desk Receptionist
Family Traffic Driving School
2023.08 - Current
Gate Agent
Hertz Car Rental
2021.11 - 2023.08
Security Guard
ABM Industries, Inc
2018.04 - 2020.03
Cashier
The Home Depot
2017.11 - 2018.04
Sales Associate
Express, Inc.-Fort Lauderdale, FL
2015.08 - 2017.11
Customer Service Associate
A & D Fabrics-Sunrise, FL
2013.04 - 2015.08
Bachelor of Arts -
Florida Atlantic University
Bachelor's in Computer Engineering -
Andrews University
Associate of Arts -
Broward College
High school diploma -
Coconut Creek High School - Fort Lauderdale, FL
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