Roselia Medrano
Alsip,IL
Summary
Dynamic and results-driven Medical Assistant with extensive experience at Loyola University Medical Center. Proven expertise in patient care and inventory management, complemented by strong leadership skills. Bilingual in English and Spanish, adept at enhancing patient satisfaction and ensuring compliance with HIPAA regulations. Proficient in EPIC EMR, delivering quality healthcare with a professional bedside manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lung transplant Medical Assistant
Loyola University Medical Center
Maywood, IL
08.2020 - Current
- Recorded patient histories and vital signs accurately and efficiently.
- Prepared examination rooms by ensuring cleanliness and necessary supplies.
- Performed routine laboratory tests and processed specimens promptly.
- Maintained accurate electronic health records for all patients consistently.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
VFC/Immunization Coordinator
Access Community Health Network
Chicago, IL
10.2014 - 07.2020
- Receiving vaccines, ensuring that the temperature logs have been maintained in accordance with vaccine regulations
- Rotate the vaccine inventory
- Ensure that there are no expired vaccines
- Keep VFC vaccines separate from privately purchased vaccines
- Record refrigerator and freezer min/max temperatures
- Implement the vaccine emergency plan if necessary
- Download digital temperature logs: Data Loggers
- Ordering vaccines to maintain par levels
- Keeping track of all vaccine inventory
Registered Medical Assistant
Access Community Health Network
Chicago, IL
10.2014 - 07.2020
- Schedule appointments for patients via phone and in-person
- Educate patients about medications, procedures and physician's instructions
- Cleaned restock and prepare exam rooms and medical equipment
- Conduct patient interviews to gather health history, vital signs and information about current medical issues and medications
- Assist physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, pulmonary function tests and CLIA waived lab test/Point Of Care Testing: Urine dipstick, urine pregnancy test and glucose finger stick test
- Experience working with: Internal Medicine, Family Practice, Pediatrics, OB/GYN, Infectious Disease and other specialty providers as needed
Team Leader
Access Community Health Network
Chicago, IL
01.2018 - 05.2020
- Experience in handling front and back offices: Provider, staff and front desk, controlling patient flow: incoming and outgoing, collecting payments and assisting in delivery of quality healthcare.
- Replenish inventory to maintain par levels and complete quarterly inventory audits, count and update inventory reports upon receipt of new shipments.
- Increase customer satisfaction by following up on any negative feedback and taking appropriate measures to resolve any complaints.
- Implement a highly effective onboarding and coaching program for new and existing staff members and promote cross-training in other areas.
- Delegate tasks to each staff member and oversee task completion, offering assistance to promote success.
- Quarterly Patient Safety Survey (QPSS) surveyor.
Education
Certification - Medical Assisting
Illinois School of Health Careers
Chicago09.2014
High School Diploma -
Gage Park High School
Chicago06.2012
Skills
- First Aid/CPR
- Proficient in EPIC EMR System
- Supervision/Team Leader Experience
- Customer Service
- Inventory Management
- Insurance Billing
- Professional Bedside Manner
- Venipuncture & Phlebotomy
- HIPAA Compliance
- Preparing and Collecting Specimens & Samples
- Bilingual: English & Spanish
- Patient scheduling
- EKG administration
Certification
- American Medical Technologist (AMT), Registered Medical Assistant, 06/2025
- American Heart Association CPR Certified, 07/2025
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lung transplant Medical Assistant
Loyola University Medical Center
08.2020 - Current
Team Leader
Access Community Health Network
01.2018 - 05.2020
VFC/Immunization Coordinator
Access Community Health Network
10.2014 - 07.2020
Registered Medical Assistant
Access Community Health Network
10.2014 - 07.2020
Certification - Medical Assisting
Illinois School of Health Careers
High School Diploma -
Gage Park High School
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