Roselin Sanchez
Residences Concierge
West Palm Beach,FL
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
1
1
Certification
2
2
Languages
Work History
Residences Concierge
The Ritz-Carlton Residences, Singer Island
01.2024
Sales Associate
Burlington
08.2023 - 12.2023
Education
Arts Associate Degree -
Palm Beach State College
High School Diploma - undefined
Royal Palm Beach Community High School
05.2023
Skills
- Experience interacting with customers
- Bilingual Spanish/English
- Ability to interact with professionalism and integrity with customers and team members
- Experience working with others on a team
- Cash handling experience
- Ability to follow procedures and regulations
- Organized and able to work in a fast-paced environment
- Ability to use judgment and raise questions to management
- Attention to detail and strong problem-solving skills
- Telephone etiquette
- Cash handling
- Detail-oriented approach
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
- Handled cash and credit cards for payment, resulting in zero errors over the course of five months.
Certification
Certified Residences Concierge, The Ritz-Carlton Residences, Singer Island - 90 days
Timeline
Residences Concierge
The Ritz-Carlton Residences, Singer Island
01.2024
Sales Associate
Burlington
08.2023 - 12.2023
High School Diploma - undefined
Royal Palm Beach Community High School
Arts Associate Degree -
Palm Beach State College
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