Roselinda Pheng
Oakland,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Loard"s Ice Cream and Candies
11.2014 - Current
- Processed customer payments efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in inventory management, restocking products as needed.
- Developed strong relationships with repeat customers, fostering loyalty and trust.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cashier Manager
Grocery Outlet Bargain Market
09.2011 - 10.2014
- Supervised daily cash operations, ensuring accuracy in transactions and customer service quality.
- Trained and mentored new cashiers, fostering a collaborative team environment and enhancing service efficiency.
- Implemented process improvements that reduced checkout times and increased customer satisfaction ratings.
- Developed scheduling strategies to optimize staff coverage during peak hours, improving operational workflow.
- Quickly and accurately counted drawers at start and end of each shift.
Office Assistant
Dr. Joe Chan
01.2006 - 11.2009
- Maintained organized filing systems to ensure efficient document retrieval.
- Processed insurance claims accurately, improving reimbursement timelines.
- Coordinated office supplies inventory, optimizing procurement processes for cost efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Education
Health Sciences
California State University, East Bay
Hayward, CASkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Delegating work
- Complaint handling
Timeline
Customer Service Supervisor
Loard"s Ice Cream and Candies
11.2014 - Current
Cashier Manager
Grocery Outlet Bargain Market
09.2011 - 10.2014
Office Assistant
Dr. Joe Chan
01.2006 - 11.2009
Health Sciences
California State University, East Bay