Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roselinda Roman Arocho

Scranton

Summary

Bilingual inbound Sales Associate with a proven track record in sales, customer engagement, and financial communication. Known for building trust, solving problems efficiently, and thriving in fast-paced environments. Skilled in empathetic communication and delivering positive customer experiences. Seeking to transition into a new field, leveraging bilingual fluency, dedication, and emotional intelligence to bring value across diverse settings. Driven to build a meaningful career where growth, purpose, and long-term impact matter more than a title.


Overview

3
3
years of professional experience

Work History

Bilingual Inbound Sales Representative

Altice USA
04.2024 - Current
  • Delivered bilingual support to diverse clientele, ensuring clarity and satisfaction
  • Built strong rapport using solution-oriented sales techniques
  • Closed deals through active listening and strategic objection handling
  • Documented calls efficiently using CRM tools
  • Maintained composure and professionalism under pressure

Freelance Translator

GOLINGO Translation Services
09.2023 - Current
  • Provided real-time translation for medical and legal appointments
  • Assisted clients with completion of legal documents
  • Delivered phone and video translation services with accuracy

Outside Sales Agent

GenMobile
11.2022 - 02.2023
  • Assessed customer eligibility for government-sponsored mobile programs with accuracy and discretion
  • Facilitated secure transactions for premium device purchases.
  • Managed inventory of company-issued devices, ensuring accountability and timely reporting
  • Delivered personalized customer service, resolving mobile service issues and guiding clients through plan options.

Education

GED -

South Florida Community College
Avon Park, FL
06-2000

Skills

  • Fluent in English and Spanish
  • Customer service excellence
  • Empathy and patience
  • Sales and upselling techniques
  • Active listening and objection handling
  • CRM and call documentation proficiency
  • Adaptability in high-pressure environments
  • Team collaboration and cross-functional support
  • Conflict resolution and empathy-driven communication
  • Time management and punctuality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Inbound Sales Representative

Altice USA
04.2024 - Current

Freelance Translator

GOLINGO Translation Services
09.2023 - Current

Outside Sales Agent

GenMobile
11.2022 - 02.2023

GED -

South Florida Community College