Roseline St Victor
Indianapolis,IN
Summary
Seasoned professional with a proven track record in security and customer service, notably with Securitas Security Services USA. Excelled in roles requiring electronic surveillance and superior customer service, enhancing safety and client satisfaction. Demonstrated leadership in mentoring teams, significantly improving operational efficiency. Skilled in conflict resolution and premises patrol, ensuring secure and positive environments. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
26
26
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Indianapolis, IN
02.2024 - Current
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
Material Handler
Federal Express
Plainfield, IN
09.2023 - Current
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Problem Solver
Amazon
Indianapolis, IN
09.2023 - 12.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Led on- and off-site customer support teams across multiple time zones.
- Shared information and resources to support problem-solving strategy.
Dining Room Manager/Supervisor of Operations
Courtyard Gardens Assisted Living
Jupiter, FL
08.2009 - 12.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Caregiver
Home Instead
Palm Bay, FL
11.2021 - 08.2022
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Caregiver
Not Alone Home Care
Port St Lucie, FL
06.2017 - 08.2021
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Security Officer
Burns Security/Securitas
West Palm Beach
07.2001 - 11.2007
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
- Monitored CCTV systems to ensure safety and security of premises.
Cashier
Winn Dixie Supermarket
West Palm Beach, FL
05.1999 - 07.2001
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Theology
Carlton Ministry
Riviera Beach, FL03-2009
Production Film Making And Scripts Writter
Palm Beach Film School
West Palm Beach, FL07-2007
CNA
Go Health Care
Riviera Beach, FL04-2007
Skills
- Arrest procedures
- Premises patrol
- Electronic surveillance
- Personnel screening
- Investigation documentation
- Identification verification
- Access control
- Stationary surveillance
- Visitor tracking
- Metal detector operation
- Conflict resolution techniques
- Report writing
- Superior customer service
Languages
English
Professional
French
Professional
Creole
Professional
Timeline
Security Officer
Securitas Security Services USA
02.2024 - Current
Material Handler
Federal Express
09.2023 - Current
Problem Solver
Amazon
09.2023 - 12.2024
Caregiver
Home Instead
11.2021 - 08.2022
Caregiver
Not Alone Home Care
06.2017 - 08.2021
Dining Room Manager/Supervisor of Operations
Courtyard Gardens Assisted Living
08.2009 - 12.2022
Security Officer
Burns Security/Securitas
07.2001 - 11.2007
Cashier
Winn Dixie Supermarket
05.1999 - 07.2001
Theology
Carlton Ministry
Production Film Making And Scripts Writter
Palm Beach Film School
CNA
Go Health Care