Roselle Laureano
Memphis,TN
Summary
Highly motivated and versatile professional with [X] years of experience in various industries, specializing in [mention
Overview
15
15
years of professional experience
Work History
Bartender
PEABODY HOTEL
Memphis, TN
10.2023 - Current
- Crafted signature cocktails and tailored drink menus based on guest preferences.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on beverage preparation techniques and service protocols.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant Restaurant Manager/Bartender
Bahama Breeze
Memphis, TN
08.2011 - Current
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff in food safety, service protocols, and operational efficiency.
- Managed inventory levels, optimizing supply orders to reduce waste and costs.
- Implemented new scheduling systems to enhance workforce management and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Customer Service Call Representative
West Cancer Center
Memphis, TN
08.2017 - 01.2020
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
Education
Bachelor's degree - Civil Engineering
University of Memphis
Memphis, TNBachelor's degree - Health Service Administration
The University of Memphis
Memphis, TN05.2018
Skills
- Micros POS
- Food preparation
- Motivational Interviewing
- Restaurant Management
- Food safety
- Inventory control
- Analysis Skills
- Serving
- Cooking
- Culinary experience
Additional Information
- SKILLS
- Computer Skills: Proficient in Microsoft Office applications, Microsoft FrontPage, Internet Explorer, Inspiration, Adobe Acrobat, Apple iTunes Podcast, Apple iLife Garageband, Quick Time, RealPlayer, E-mail, multiple Multimedia Productions and Windows applications
- Possess strong analytical and assessment skills
- Great problem solver
- Team leader
Timeline
Bartender
PEABODY HOTEL
10.2023 - Current
Customer Service Call Representative
West Cancer Center
08.2017 - 01.2020
Assistant Restaurant Manager/Bartender
Bahama Breeze
08.2011 - Current
Bachelor's degree - Civil Engineering
University of Memphis
Bachelor's degree - Health Service Administration
The University of Memphis