Roselle Saiz
Owasso,OK
Summary
Accomplished leader with 20 years of experience in managing cross-functional teams, fostering strong relationships, and executing initiatives that drive organizational growth.
Overview
24
24
years of professional experience
Work History
Credit and Collections Supervisor
ONE Gas
Tulsa, OK
09.2015 - Current
- Lead and manage teams responsible for customer service and collection operations, optimizing the handling of inquiries, account setups, and payment processing to ensure efficiency and high-quality service delivery.
- Coordinate cross-functional activities related to collections and customer service.
- Monitor and evaluate employee performance, recommending hires, promotions, and discipline as needed.
- Represent the company at local and community events, effectively communicating key initiatives and programs.
Customer Service Supervisor
US Cellular Wireless
Tulsa, OK
06.2014 - 09.2015
- Oversaw daily operations of the Customer Service team, providing direct supervision to ensure optimal handling of communications across phone and email channels. Resolved escalated issues, coached team members, monitored performance, and fostered a culture of excellence through recognition initiatives to enhance employee morale and customer satisfaction.
Sales Manager Intern
Dish Network Corp
Tulsa, OK
05.2013 - 06.2014
- Led and motivated employees to increase sales, facilitated corporate incentives, and implemented sales strategies.
Call Center Supervisor
Dish Network Corp
Tulsa, OK
04.2004 - 05.2013
- Supervised employees, reviewed employee productivity, conducted performance evaluations, and made recommendations regarding hiring and training.
- Served as Manager on Duty (MOD), overseeing staff operations and site performance to ensure smooth daily functioning and address any immediate issues.
Tech Support
Cingular Wireless
Tulsa, OK
05.2001 - 12.2002
- Performed troubleshooting for customer phones and network access.
- Trained team members in basic troubleshooting and supported special ops tasks.
Long Distance Customer Service Rep
MCI Telecommunications
Tulsa, OK
05.2000 - 12.2000
- Processed service orders, communicated with facilities for timely installations, and handled customer issues related to private line services.
Education
High School Diploma -
O'Fallon High School
O'Fallon, IL05-1997
Some College (No Degree) -
Southwestern Illinois College
Belleville, ILSkills
Collaborates
- Builds partnerships and collaborates effectively across the organization to achieve common objectives
Builds Effective Teams
- Builds high-performing teams with strong identities, leveraging diverse skills and perspectives to drive toward shared goals
Ensures Accountability
- Follows through on commitments and ensures accountability by encouraging others to do the same
- Establishes clear responsibilities and implements effective processes to monitor progress and measure outcomes
Accomplishments
- Dish Network DSA – Distinguished Service Award 2013
Recognized as one of the top 100 performers for outstanding results and teamwork.
Timeline
Credit and Collections Supervisor
ONE Gas
09.2015 - Current
Customer Service Supervisor
US Cellular Wireless
06.2014 - 09.2015
Sales Manager Intern
Dish Network Corp
05.2013 - 06.2014
Call Center Supervisor
Dish Network Corp
04.2004 - 05.2013
Tech Support
Cingular Wireless
05.2001 - 12.2002
Long Distance Customer Service Rep
MCI Telecommunications
05.2000 - 12.2000
High School Diploma -
O'Fallon High School
Some College (No Degree) -
Southwestern Illinois College
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