Roselly Rosell
Tampa,FL
Summary
Dynamic leader with proven expertise in staff training and development honed at The Hampton Chocolate Factory. Excelled in customer service focus and shift leadership, significantly enhancing team performance and customer satisfaction. Skilled in cash handling and fostering a positive team environment, demonstrating a commitment to excellence and motivating staff to achieve and exceed business goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
The Hampton Chocolate Factory
09.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Metro by T-Mobile
06.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service
Altitude Trampoline Park
06.2021 - 03.2022
- Strengthened client relationships by providing exceptional customer service and support.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with other areas to provide quality, seamless customer service.
- Collaborated with team members to improve overall customer service experience.
- Strengthened client relationships through consistent communication and excellent customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
Leto High School
Tampa, FL05.2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Staff motivation
- Coaching and mentoring
- Daily reporting
- Knowledge sharing
- Shift leadership
- Positive attitude
- Cash handling
- Staff training and development
- Flexible schedule
- Assigning work
- Issue resolution
Timeline
Shift Lead
The Hampton Chocolate Factory
09.2023 - 08.2024
Sales Associate
Metro by T-Mobile
06.2022 - 08.2022
Customer Service
Altitude Trampoline Park
06.2021 - 03.2022
Leto High School
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