Roselyn Boehme
Janesville
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, and customer service excellence. Excel at problem-solving, and adaptability, ensuring smooth operations and positive work environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Janesville
04.2025 - Current
- Supervised daily operations to ensure efficient workflow
- Coached new and current partners on customer service and quality beverage
- Managed inventory levels and ensured proper FIFO
- Using LATTE method to ensure positive store environment
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties
Barista
Starbucks
Janesville
11.2023 - 04.2025
- Prepared espresso beverages to Starbucks recipes and standards.
- Maintained cleanliness and organization of workstations and cafe.
- Collaborated with team members to meet daily goals.
- Greeted customers and took orders.
- Maintained calm demeanor during high-volume periods.
- Provided exceptional customer service in a fast-paced environment.
Key Holder
Claires
Janesville
07.2022 - 11.2023
- Accomplished sales goals by engaging with customers, informing on deals and hot items
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed store opening and closing procedures to ensure security.
- Supervised employees by providing direction on tasks and expectations
- Coached employee performance to ensure quality service
- Maintained records of merchandise, inventory levels, sales, returns, and staff transactions.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
BBA - Business Law
Arizona State University
Tempe, AZ 05.2025 - 06.2026
Associate - Business Management
Blackhawk Technical College
Janesville, WI 08.2022 - 05.2024
Skills
- Sales monitoring
- Cash handling
- Quality assurance
- Policy enforcement
- Business development
- Strategic planning
- Leadership
- Team collaboration
- Flexible and adaptable
- Customer service
Timeline
BBA - Business Law
Arizona State University
05.2025 - 06.2026
Shift Supervisor
Starbucks
04.2025 - Current
Barista
Starbucks
11.2023 - 04.2025
Associate - Business Management
Blackhawk Technical College
08.2022 - 05.2024
Key Holder
Claires
07.2022 - 11.2023