Roselyn Colina
Miami,FL
Summary
Dynamic Store Manager with proven success at Bleeziez Smoke Shop, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising, while maintaining strict inventory controls. Bilingual and skilled in problem-solving, I foster positive relationships and ensure compliance with regulations to drive sales and minimize shrinkage .
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Store Manager/Sales Associate
Bleeziez Smoke Shop
06.2022 - 05.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Quality Control Inspector
DemeTech
10.2021 - 05.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Was in charge of material distribution to keep the workplace hygiene intact by ensuring ladies had gloves on, hairnets, masks on and absolutely no jewelry.
Convenience Store Manager
Kwik Stop
01.2021 - 10.2021
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Resolved customer complaints in professional and timely manner.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Education
High School Diploma -
American Academy of Pinecrest
3315610-2022
Skills
- Customer service
- Bilingual
- Problem-solving
- Customer relations
- Multitasking and organization
- Loss prevention
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager/Sales Associate
Bleeziez Smoke Shop
06.2022 - 05.2025
Quality Control Inspector
DemeTech
10.2021 - 05.2022
Convenience Store Manager
Kwik Stop
01.2021 - 10.2021
High School Diploma -
American Academy of Pinecrest
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