Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose M. Kelley

Oxford,GA

Summary

General manager with extensive experience in staff training and operational management. Expertise in enhancing team collaboration and driving customer satisfaction, resulting in improved engagement and retention rates.

Overview

1
1
Certification
7
7
years of professional experience

Work History

General Manager

Captain D's Seafood
Snellville, Georgia
06.2026 - 08.2026
  • Managed all aspects of operations, including budgeting, staffing, inventory control, and customer service.
  • Oversaw daily operations of fast-casual seafood restaurant to ensure efficiency and profitability.
  • Monitored financial performance to identify cost-saving opportunities and revenue generation.
  • Implemented promotional strategies to enhance customer engagement and retention.
  • Trained staff on customer service excellence and food safety protocols to enhance service quality.
  • Ensured compliance with health regulations and cleanliness standards to maintain operational quality.
  • Cultivated positive customer relationships to drive repeat business.
  • Directed safety operations to adhere to FDA and OSHA requirements while maintaining a clean environment.

AGM, Shift Lead, & Crew

Captain D's Seafood
Multiple, GA
04.2019 - 06.2026
  • Oversaw daily operations, ensuring efficiency and adherence to company standards.
  • Managed and mentored staff, achieving high productivity and operational accuracy.
  • Motivated team members to exceed performance targets through collaborative efforts.
  • Implemented safety protocols to safeguard customers and employees from hazards.
  • Ensured compliance with health, safety regulations, and company policies.
  • Controlled inventory levels, ensuring effective monitoring kept stock below target.
  • Streamlined processes and enhanced staff knowledge to support achievement of annual profit goals.
  • Assisted in recruitment by conducting interviews with prospective candidates.

Education

High School Diploma -

Monroe Area Comprehensive High School
Monroe, GA
05-2004

Skills

  • Budget forecasting
  • Profit and loss management
  • Inventory control
  • Operational efficiency
  • Customer relationship management
  • Safety compliance
  • Strategic planning
  • Data analysis
  • Risk management strategies
  • Sales performance management
  • Staff training and development
  • Employee motivation and scheduling
  • Team leadership and building
  • Time and resource optimization
  • Performance improvement
  • Conflict resolution
  • Talent acquisition strategies
  • Effective communication skills

Certification

  • Serv Safe Certified

Timeline

General Manager

Captain D's Seafood
06.2026 - 08.2026

AGM, Shift Lead, & Crew

Captain D's Seafood
04.2019 - 06.2026

High School Diploma -

Monroe Area Comprehensive High School
Rose M. Kelley