General manager with extensive experience in staff training and operational management. Expertise in enhancing team collaboration and driving customer satisfaction, resulting in improved engagement and retention rates.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager
Captain D's Seafood
Snellville, Georgia
06.2026 - 08.2026
Managed all aspects of operations, including budgeting, staffing, inventory control, and customer service.
Oversaw daily operations of fast-casual seafood restaurant to ensure efficiency and profitability.
Monitored financial performance to identify cost-saving opportunities and revenue generation.
Implemented promotional strategies to enhance customer engagement and retention.
Trained staff on customer service excellence and food safety protocols to enhance service quality.
Ensured compliance with health regulations and cleanliness standards to maintain operational quality.
Cultivated positive customer relationships to drive repeat business.
Directed safety operations to adhere to FDA and OSHA requirements while maintaining a clean environment.
AGM, Shift Lead, & Crew
Captain D's Seafood
Multiple, GA
04.2019 - 06.2026
Oversaw daily operations, ensuring efficiency and adherence to company standards.
Managed and mentored staff, achieving high productivity and operational accuracy.
Motivated team members to exceed performance targets through collaborative efforts.
Implemented safety protocols to safeguard customers and employees from hazards.
Ensured compliance with health, safety regulations, and company policies.