ROSEMARIE BAHADUR
Bronx,New York
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New York Presbyterian
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Appointment Scheduler
Kolb Radiology
12.2021 - 02.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Gastroenterology Technician
Gramercy Park Digestive Disease Center
03.2021 - 12.2021
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels of essential medical supplies and equipment required for gastroenterology procedures.
- Improved patient comfort by providing thorough explanations of gastroenterology procedures and addressing concerns.
- Ensured adherence to all relevant regulatory standards within the department, regularly reviewing policies and procedures to maintain compliance with evolving guidelines.
- Fostered strong relationships with referring providers by delivering prompt updates on patient progress and collaborating effectively in the development of individualized treatment plans.
- Enhanced procedure efficiency by preparing and organizing all necessary equipment and supplies for gastroenterology examinations.
- Maintained a sterile environment during all gastroenterology procedures, adhering to strict infection control protocols to protect both patients and staff members.
- Participated in regular continuing education opportunities to stay current with industry best practices, enhancing overall quality of patient care provided.
Gastroenterology Technician
Carnegie Hill Endoscopy
08.2020 - 03.2021
- Ensured patient safety during procedures by meticulously monitoring vital signs and promptly addressing any issues that arose.
- Promoted a positive work culture within the department through active participation in team meetings, offering constructive feedback on challenging cases, and celebrating collective achievements together.
- Contributed to overall clinic success by actively participating in quality improvement initiatives aimed at enhancing the patient experience and streamlining internal processes within the gastroenterology department.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
Physical Therapy Aide
New York Spine And Sport Rehabilitation Medicine
11.2015 - 07.2020
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Maintained supply inventory by placing orders when supplies ran low.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Nursing Assistant Intern
ArchCare Senior Life (PACE) Center
05.2019 - 06.2019
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Administered medications under the supervision of registered nurses, reducing medication errors and improving patient outcomes.
- Maintained accurate medical records for effective communication among healthcare team members.
Education
High School Diploma -
Health Opportunities High School
350 Gerard Ave, Bronx, NY 1045106-2015
No Degree - Nursing Assistant
Manhattan Institute
Manhattan, NY06-2019
Skills
- Microsoft Word
- Administrative support
- File organization
- Microsoft outlook
- Computer proficiency
- Scheduling
- Strong problem solver
- Dedicated team player
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
New York Presbyterian
12.2024 - Current
Appointment Scheduler
Kolb Radiology
12.2021 - 02.2023
Gastroenterology Technician
Gramercy Park Digestive Disease Center
03.2021 - 12.2021
Gastroenterology Technician
Carnegie Hill Endoscopy
08.2020 - 03.2021
Nursing Assistant Intern
ArchCare Senior Life (PACE) Center
05.2019 - 06.2019
Physical Therapy Aide
New York Spine And Sport Rehabilitation Medicine
11.2015 - 07.2020
High School Diploma -
Health Opportunities High School
No Degree - Nursing Assistant
Manhattan Institute
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