Felicia Fletcher
Bronx,New York
Summary
Experienced healthcare secretary with over 13 years of experience in managing office communications, schedules, and records. Utilizes skills to ensure smooth office operations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. I'm a dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Secretary II-Ophthalmology
NYU Langone Health
03.2018 - Current
- Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Sort, open and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirement
- Answer and direct calls using multi-line phone
- Communicate with patients via phone and email to confirm appointments and respond to inquiries
Secretary II-ENT/Ophthalmology
NYU Langone Health
01.2015 - 03.2018
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Managed approximately 30 incoming calls, emails and faxes per day.
- Created and implemented standard operating procedures for records handling
Secretary II-Endoscopy
NYU Langone Health
09.2013 - 09.2015
- Scheduled and cancelled patient appointments
- Supported providers in outpatient medical office through coordinating all administrative operations
- Organized patient files to improve efficiency
- Received and addressed incoming and outgoing communication via telephone and email
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NY12-2026
Associate of Applied Science - Human Service
Bronx Community College
Bronx, NY01.2011
Skills
- Microsoft word
- EPIC
- Scheduling
- Emailing
- Keyboarding shortcuts
- Typing (60 wpm)
- Adaptability
- Communication
- Interpersonal
Timeline
Secretary II-Ophthalmology
NYU Langone Health
03.2018 - Current
Secretary II-ENT/Ophthalmology
NYU Langone Health
01.2015 - 03.2018
Secretary II-Endoscopy
NYU Langone Health
09.2013 - 09.2015
Bachelor of Arts - Psychology
Lehman College
Associate of Applied Science - Human Service
Bronx Community College