Summary
Overview
Work History
Education
Skills
Timeline
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Heather White

Marietta,PA

Summary

Accomplished administrative professional with a robust background in legal and clerical support, notably at the Disciplinary Board of the Supreme Court of Pennsylvania. Expert in database management and customer service, I excel in streamlining operations and enhancing efficiency. Proven track record of successfully managing complex documentation and supporting legal processes with precision and diplomacy.

Overview

17
17
years of professional experience

Work History

Secretary II

The Disciplinary Board of the Supreme Court of Pennsylvania
Harrisburg, PA
02.2020 - 01.2025
  • Handled phone inquiries and directed calls to appropriate Disciplinary Counsel.
  • Composed letters for dispatch to complainants.
  • Manage and designate incoming paper complaints within the office.
  • Uploaded and categorized files to enhance accessibility within DocuWare.
  • Oversaw Case Management System for all cases.
  • Managed the mailing of documents tasked by disciplinary counsel.
  • Coordinated tracking, mailing, and phone calls for D3 Office conservatorships.
  • Directed disciplinary filings to Board using Gateway platform.

Clerical Specialist III

Lancaster County District Attorney's Office
Lancaster, PA
12.2012 - 02.2020
  • Entered criminal complaints and information for General Trial Unit into PMS.
  • Issued request for police report for discovery. purposes of Assistant District Attorneys.
  • Dispatched victim packets to recipients.
  • Scanned and forwarded critical information to designated Assistant District Attorneys.
  • Stored paperwork systematically in appropriate files.
  • Scheduled guilty pleas during status conferences and pre-trial sessions.
  • Collaborated effectively with Assistant District Attorneys during legal proceedings.
  • Organized and distributed mail efficiently to designated ADA.
  • File closed case files in proper area when assigned.
  • Contributed to the preparation of trial exhibits for assistant district attorneys.
  • Send subpoenas.
  • Conducted scans of all discovery and entered data into the Discovery Management system.
  • Answer phones when required.
  • PAC FILED consolidation notices for cases
  • Organized and maintained comprehensive files, databases, and records.

Clerk Typist II

York County Office of Children, Youth and Families
York, PA
01.2008 - 01.2012
  • Develop and maintain data, and perform routine analyses and calculations in the processing of data for reoccurring internal and external reports
  • Handle mail distribution and coverage for receptionist
  • Maintain adequate levels of office supplies.
  • Provide clerical and administrative support to caseworkers, supervisors and managers by drafting/finalizing correspondence, forms, memorandums, charts, and other documents as requested
  • Take minutes during meetings
  • Maintain office equipment
  • Prepare and maintain files and database for all contracted providers, approximately 75
  • Prepare contracts and amendments and collect and organize additional contract requirements for approval
  • Monitor contract returns for subsequent processing, mailing and filing
  • Maintain databases and prepare reports as requested
  • Monitor and maintain certificates of compliance for all providers, sending out late notifications if applicable
  • Monitor and maintain compliance with liability sending out late notifications if applicable
  • Conduct site visits on all providers to audit files to ensure financial accuracy
  • Prepare reports outlining findings of the audits and provide findings to York County Commissioners
  • Attend York County Commissioners Meetings to discuss and answer any questions regarding contracts

Education

High school diploma -

Eastern YorkJunior- High Senior School
Wrightsville, PA
06-1997

Skills

  • Typing
  • Clerical Experience
  • Word Processing
  • Databases
  • Administrative Experience
  • Office experience
  • Front desk
  • Multi-line phone systems
  • Calendar management
  • Data entry
  • Organizational skills
  • Phone etiquette
  • Computer skills
  • Customer service
  • Paralegal experience
  • Legal research
  • Adobe Acrobat
  • Proofreading
  • Microsoft Outlook
  • Microsoft Word
  • Legal administrative experience

Timeline

Secretary II

The Disciplinary Board of the Supreme Court of Pennsylvania
02.2020 - 01.2025

Clerical Specialist III

Lancaster County District Attorney's Office
12.2012 - 02.2020

Clerk Typist II

York County Office of Children, Youth and Families
01.2008 - 01.2012

High school diploma -

Eastern YorkJunior- High Senior School

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Heather White