JESSICA SOTO
VERNON
Summary
Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions.
Overview
17
17
years of professional experience
Work History
Surgical Secretary II
Manchester Memorial Hospital
Manchester
03.2025 - Current
- Completes and maintains tissue logs as required and verifies complete documentation
- Answers telephone in a polite manner and communicates information to the appropriate personnel/family
- Orders supplies, processes work orders, enters charges and performs other coordinating activities to maintain unit operations
- Coordinates the transfer of patients to the OR from ASC and Inpatient units
- Communicates and coordinates with the Team Leader and the Anesthesiologist in charge regarding the progress of each OR
- Performs a variety of typing and document completion such as telephone listings, and other department communications
Prior Authorization Specialist
Hartford Healthcare
Remote
06.2024 - 10.2024
- Secured prior authorizations from payors, ensuring seamless patient care and compliance
- Coordinated patient referrals to appropriate appointments, enhancing service efficiency
- Maintained accurate patient records
- Identified and authorized infusion services, optimizing patient treatment plans
- Responsible for providing excellent customer service over the phone for members, providers, and insurance companies
IT Application Analyst (EPIC)
Hartford Healthcare
Remote
10.2021 - 06.2024
- Managed IT application analysis for EPIC systems, ensuring seamless integration and optimal functionality
- Led design of business workflows, improving efficiency, and solving complex issues
- Provided robust user support while maintaining strict data security protocols
- Supported major enterprise applications, delivering measurable results
Admissions Department Supervisor- Hartford Hospital
Hartford Healthcare
Hartford
10.2014 - 10.2021
- Managed the daily operations of the department to ensure that patients received seamless care
- Monitored and coordinated the daily staffing schedule to provide the appropriate resources to meet department needs
- Maintained positive customer service and helped staff resolve issues
- Oversaw all copay collections, balanced cash drawers, and managed/ordered all supplies for the department
Patient Accounts Representative
Hartford Hospital
Hartford
08.2010 - 10.2014
- Collaborated with insurance providers to verify patient coverage
- Facilitated uninterrupted patient care by securing necessary authorizations for medical treatments
- Maintained accurate patient records by diligently scanning documents into electronic health records
- Improved patient satisfaction through meticulous attention to insurance and documentation processes
Registrar
Hartford Hospital
Hartford
07.2009 - 08.2010
- Accurately processed patient registrations, securing necessary signatures and disseminating relevant documents to ensure compliance with healthcare protocols
- Diligently entered and updated demographic and insurance details into patient accounts, confirming identities and verifying insurance coverage to maintain accurate records
Telecom Rep
Hartford Hospital
Hartford
09.2008 - 07.2009
- Managed high-volume telephone communications, ensuring timely and precise paging for on-call physicians, and executing essential overhead announcements
- Maintained up-to-date directory information and on-call rosters, while promptly and efficiently managing emergency calls and urgent page requests
Education
University of Connecticut
West Hartford, CTHigh School Diploma -
Hartford Public High School
Hartford, CTSkills
- Outlook
- Detail-oriented
- Microsoft Office
- Typing
- Bilingual
- EPIC experience
Timeline
Surgical Secretary II
Manchester Memorial Hospital
03.2025 - Current
Prior Authorization Specialist
Hartford Healthcare
06.2024 - 10.2024
IT Application Analyst (EPIC)
Hartford Healthcare
10.2021 - 06.2024
Admissions Department Supervisor- Hartford Hospital
Hartford Healthcare
10.2014 - 10.2021
Patient Accounts Representative
Hartford Hospital
08.2010 - 10.2014
Registrar
Hartford Hospital
07.2009 - 08.2010
Telecom Rep
Hartford Hospital
09.2008 - 07.2009
University of Connecticut
High School Diploma -
Hartford Public High School
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