Katelyn Rodriguez
New York,NY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Senior Medical Secretary II
Weill Cornell Medicine
Manhattan, New York
08.2024 - Current
- Delivered comprehensive administrative support to physicians and healthcare professionals.
- Enhanced office productivity through expertise in medical terminology and insurance processes.
- Organized physical and digital documents, charts, and reports for efficient record-keeping.
- Educated patients on medical procedures and pre-visit requirements to ensure preparedness.
- Transmitted medical records and correspondence efficiently via mail, email, or fax.
- Scheduled tests, lab work, and x-rays according to physician orders.
- Facilitated effective communication between patients and medical staff to ensure understanding.
- Processed insurance claims and verified patient eligibility to expedite service.
Patient Encounter Associate
Mount Sinai West
New York
12.2022 - Current
- Provide administrative and secretarial support to various department physicians
- Communicate with physicians, nurses, clinical staff, management, and patients concerning patient care
- Schedule patient tests, procedures with ancillary services directed by the provider and outpatient infusion treatment working with other hospital staff as needed
- Schedule, reschedule & cancel appointments for patients
- Acts as a liaison with other departments and external customers in a supportive manner
- Manage all outside records in EPIC, ensuring all information is available to physician on a timely basis which include operative/pathology reports, pathology slides, and consent forms
- Perform special projects and other duties as assigned.
Physical Therapy Aide
Orthocare Physical Therapy
Ardsley
11.2017 - 01.2019
- Provided patients with outside referrals
- Handled a heavy call volume of over 100 calls/day
- Obtained outside medical records
- Maintained a heavy calendar input for Physical Therapists in the office
- Prepared for upcoming therapy sessions by establishing the treatment areas based on the patient's requirements
- Cleaned therapy areas while setting up any necessary equipment
- Assisted patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
Broker Assistant
ARC Excess & Surplus, LLC
Jericho
07.2014 - 09.2015
- Responded promptly to all requests from brokerage team, underwriters, or retailers regarding account servicing issues
- Developed a professional rapport with clients and underwriters to enhance new and renewal business relationships
- Supervised all account documentation
- Initiated and coordinated renewal activity on assigned accounts
- Analyzed policies, endorsements, cancellations, and initiated necessary corrections to ensure accuracy of dates, coverage, signature, commission, premium, and so forth.
- Worked closely with accounting department, underwriters, and/or retailers regarding invoice payments.
Education
Bachelor of Science (B.S.) - Health science and pre physician assistant studies
Pace University
Pleasantville, NY01.2022
Skills
- EPIC
- Fluent in Spanish
- Microsoft Word
- Microsoft Teams
- Excel
- Office
- Outlook
- Adobe
- New Hire Training
- Management Support
- Strategy Development
- Work Planning and Prioritization
- Complex Problem-Solving
- Cross-Functional Teamwork
- Decision-Making
- Leadership Skills
Timeline
Senior Medical Secretary II
Weill Cornell Medicine
08.2024 - Current
Patient Encounter Associate
Mount Sinai West
12.2022 - Current
Physical Therapy Aide
Orthocare Physical Therapy
11.2017 - 01.2019
Broker Assistant
ARC Excess & Surplus, LLC
07.2014 - 09.2015
Bachelor of Science (B.S.) - Health science and pre physician assistant studies
Pace University
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