Tiffany Ramos
Boonton,NJ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Senior Medical Secretary- Assistant to Dr Christine Frissora, Dr Preston Atteberry and Nurse Practitioner Amanda Richardson
Weill Cornell Medicine
12.2021 - Current
- Schedules Procedures such as EGD, Colonoscopy, Video Capsule Endoscopy, Bravos
- Manages schedules for Dr Frissora, Dr Wan (2021-2024) Cori Ramos NP (2021-2023), Sybil Olmo Np (2024) and Amanda Richardson (2024)
- Requests/Releases Endo Time and clinic time appropriately (Qgenda)
- Coordinates fellow coverages when assigned to MDs
- Coordinates meetings for MDs
- Manages Attendings fellows clinic coverage, Endoscopy coverage and on call schedule
- Coordinates dual procedures with other MDs
- Obtains authorizations when needed (imaging, nucmed, procedures)
- Triage questions to appropriate clinical staff
- Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required
- Connected patients Care Everywhere within EPIC for connected access to outside institutes
- Confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application
- Verifies Insurances (Participation of MD)
- Educates patients about the patient portal and encourages patient participation
- Upload incoming faxes to appropriate parties
- Scans Patients Documents into Media Manager
- Requests and advises patients of Good Faith Estimate if patient is self pay
- Updates/Confirms Current Medications/Pharmacy information of patients
Senior Medical Secretary – Front Desk
Weill Cornell Medicine
06.2019 - 12.2021
- Schedules Procedures such as EGD, Colonoscopy, ileoscopy, ERCP, Pouchoscopy (12+ MDs & FELLOWS)
- Schedules Imaging scans for patients using Medicalis system
- Triage questions to appropriate clinical staff
- Check-in/check-out of patients and collection/reconciliation of time-of-service payments
- Ensures that patients provide any previsit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required
- Connected patients Care Everywhere within EPIC for connected access to outside institutes
- Maintains waiting areas in a neat and tidy condition
- Confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application
- Verifies Insurances (Participation of MD)
- Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician
- Educates patients about the patient portal and encourages patient participation
- Distribute/Upload incoming faxes to appropriate parties
- Scans Patients Documents into Media Manager
- Updates/Confirms Current Medications/Pharmacy information of patient
Patient Coordinator
Weill Cornell Medicine
10.2017 - 06.2019
- Obtain chemotherapy authorizations by contacting insurance companies and providing necessary information
- Check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable
- Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required
- Answers phones, responds to inquiries and triages calls to appropriate personnel
- Maintains waiting areas in a neat and tidy condition
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application
- Retrieves and stores patient visit specific details such as authorization numbers and referring physicians
- Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician
- Educates patients about the patient portal and encourages patient participation
- Distribute/Upload incoming faxes to appropriate parties
Customer Service/First Reports
Country Wide Insurance
07.2014 - 09.2017
- Company Overview: New York, NY
- Assist those insured, claimants, medical providers, and attorneys with existing claims as well as establishing claims
- Establishing PD, PIP and BI claims (Phone, Fax, In Person and Mail)
- Verify whether no fault claims are open/active (including IME and EUO)
- Dispatch inspections for appraisals of Property Damage claims
- Monthly reports of Denials and Possible denials regarding No Fault claims
- New York, NY
Education
Associates Degree - Business Administration
Southern New Hampshire University
01.2021
Regents Diploma -
Preston High School
Bronx, NY06.2006
Skills
- QGenda
- Bilingual
- Epic
- Insurance verification
- Office administration mastery
- Organizational growth
- Electronic health records experience
- Prioritization and planning
- Effective communication
- Telephone customer support
- Microsoft office suite proficiency
- Strong interpersonal skills
- Patient scheduling proficiency
- Medical software applications experience
- Patient registration expertise
- Medical office procedures
- HIPAA regulations
Timeline
Senior Medical Secretary- Assistant to Dr Christine Frissora, Dr Preston Atteberry and Nurse Practitioner Amanda Richardson
Weill Cornell Medicine
12.2021 - Current
Senior Medical Secretary – Front Desk
Weill Cornell Medicine
06.2019 - 12.2021
Patient Coordinator
Weill Cornell Medicine
10.2017 - 06.2019
Customer Service/First Reports
Country Wide Insurance
07.2014 - 09.2017
Associates Degree - Business Administration
Southern New Hampshire University
Regents Diploma -
Preston High School