Jenny Calaf
New York,NY
Summary
Dedicated and detail oriented healthcare professional with over 11 years of experience across diverse clinical settings. Strong track record in delivering exceptional patient care, managing complex administrative tasks, and coordinating medical procedures to enhance operational efficiency. Eager to embrace a challenging role within a dynamic health system, leveraging extensive expertise to foster a positive patient experience and contribute to the organization's overall success. Committed to continuous improvement and excellence in healthcare delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant to Dr Rodriguez & Dr Moore
Hospital for Special Surgery
01.2022 - Current
- Patient care: Triage patients, set up and assist during injection procedures, collect specimens.
- Inventory management: In charge of ordering materials for the floor.
Lead Medical Assistant
Mount Sinai West Hospital, Department of Orthopedics
01.2021 - 01.2022
- Patient care: Conducted patient triage, assessed vital signs, and documented patient histories.
- Wound care: Performed suture and staple removal; applied and removed casts.
- Diagnostic imaging: Ordered and facilitated X-rays.
- Medication administration: Prepared and assisted during injections (various sites).
- Inventory management: Managed inventory of medical supplies and medications, including ordering and restocking.
- Staff coordination: Coordinated Medical Assistant (MA) schedules.
Per Diem Medical Assistant
Mount Sinai West Hospital, Emergency Department
01.2021 - 01.2022
- Provided clinical support in a fast-paced emergency setting.
Per Diem
Concierge COVID Tester
01.2021 - 01.2021
- Administered COVID-19 testing at various events, ensuring accurate and efficient testing protocols.
Administrative Assistant
Mount Sinai Hospital, Department of Neurology
01.2019 - 01.2020
- Supported physicians (Dr. Kellner, Dr. Singh, Dr. Hazem) by managing their academic calendars, including surgical schedules, meetings, academic commitments, and time off.
- Processed and submitted reimbursement claims, including travel and expense receipts.
Lead Medical Assistant
Mount Sinai Hospital, Department of Surgery
01.2017 - 01.2019
- Clinical support: Prepared examination rooms, assisted providers during ambulatory procedures, and ensured efficient patient flow.
- Sterilization: Performed instrument sterilization procedures, maintaining a safe and hygienic environment.
- Coordination: Coordinated surgical procedures, managed schedules, and allocated resources.
- Patient management: Scheduled and managed patient appointments.
Patient Coordinator
Mount Sinai Hospital, Department of Spine
01.2016 - 01.2017
- Managed patient check-in and check-out procedures, verifying insurance coverage, and processing co-payments.
- Provided patient reception services, including appointment scheduling, insurance verification, and collection of co-payments.
- Handled patient intake and discharge processes, including insurance verification and financial transactions.
Medical Assistant
Mount Sinai Hospital, Department of Orthopedics
01.2015 - 01.2016
- Performed patient triage.
- Removed sutures and staples.
- Applied and removed casts.
- Ordered X-rays.
- Set up injections for various sites.
Lead Medical Assistant
Private Internal Medicine Facility
01.2014 - 01.2015
- Conducted phlebotomy, EKGs, spirometry, and vision testing.
- Conducted patient assessments, documenting vital signs and medical histories to support accurate diagnoses.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Education
Bachelor of Health Sciences -
Mercy College
05-2025
Medical Assistant Certificate Program - undefined
Star Career Academy
01-2014
High School Diploma - undefined
Cascades High School
01-2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
- CPR
- Medical procedures
- Laboratory specimen collection
- Appointment setting
- Insurance verification
- Medical supply inventory
- Equipment sterilization
- Emergency response preparedness
- Family education
- Orthopedic splints
- Emergency room procedures
Accomplishments
- Recognized for outstanding dedication to patient care.
- Collab with team of six in the development of unit projects.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant to Dr Rodriguez & Dr Moore
Hospital for Special Surgery
01.2022 - Current
Lead Medical Assistant
Mount Sinai West Hospital, Department of Orthopedics
01.2021 - 01.2022
Per Diem Medical Assistant
Mount Sinai West Hospital, Emergency Department
01.2021 - 01.2022
Per Diem
Concierge COVID Tester
01.2021 - 01.2021
Administrative Assistant
Mount Sinai Hospital, Department of Neurology
01.2019 - 01.2020
Lead Medical Assistant
Mount Sinai Hospital, Department of Surgery
01.2017 - 01.2019
Patient Coordinator
Mount Sinai Hospital, Department of Spine
01.2016 - 01.2017
Medical Assistant
Mount Sinai Hospital, Department of Orthopedics
01.2015 - 01.2016
Lead Medical Assistant
Private Internal Medicine Facility
01.2014 - 01.2015
Medical Assistant Certificate Program - undefined
Star Career Academy
High School Diploma - undefined
Cascades High School
Bachelor of Health Sciences -
Mercy College