Angela Ashton Smith
Raleigh
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
14
14
years of professional experience
Work History
Medical Assistant to Dr. Paul Carnes-Pain Management Specialist
The Pain Center at Raleigh Neurology
Raleigh, North Carolina
01.2015 - 08.2017
- Examined needs, gathered resources, implemented prior knowledge to assist in the development and standardization of protocols and policies which laid the foundation of delivery of care in the new Pain Center at Raleigh Neurology
- Identified an immediate need for improved quality of patient education for chronic pain patients, recommended expanding upon patient education opportunities, and restructured our standard practice to include a one-on-one meeting after each new patient visit to explain care plan in detail
- Contributed examples of useful documents from my former practice and assisted in developing, editing and implementing new educational documents for the Pain Center at Raleigh Neurology
- Clinical responsibilities include, but are not limited to obtaining medical histories from patients, administering injections for pain relief, charting, administering drug screening tests, and regular communication with patients through our EMR system to provide responses to patient needs, concerns and questions.
Medical Assistant to Dr. Justin Scruggs-Interventional Pain Management Specialist
Orthopaedic Specialists of North Carolina
North Carolina
10.2012 - 11.2014
- Enhanced the quality and efficiency of the Doctor’s clinic in three locations by designing and implementing an efficient protocol to relay pre and post procedure instructions and expectations, clarify prescription instructions, and communicate with patients to help them reach an understanding of their specific treatment plans.
- Clinical responsibilities included but were not limited to completion of patient history and physical prior to procedure scheduling, charting and scheduling using multiple EMR systems, IV placement, preparing medications for injections, blood draws, administering flu shots, regular telephone communication with patients to address questions and concerns
- Accolades- Chosen repeatedly by patients as MA of the month in the practice, which included twelve physicians and over twenty medical assistants.
Southern Regional Manager
Orthopaedic Specialists of North Carolina
North Carolina
01.2011 - 10.2012
- Supervised Administrative employees in five offices
- Trained employees and developed a specific training manual that established protocol for all new employees in the Southern Region
- Encouraged and facilitated employee cross-training in other departments
- Improved efficiency by creating employee education handouts and streamlined processes, which were then utilized by management in other regions of the practice
- Conducted regular staff meetings
- Interviewed and hired employees for available positions and performed employee reviews
Billing Specialist
Triangle Endoscopy Center
11.2007 - 01.2011
- Responsibilities included running billing reports, insurance verification, and patient communication relating to procedure estimates and insurance coverage
Customer Service Representative/Supervisor
Best Buy Corporation
04.2003 - 04.2007
- Assisted Customers with returns/exchanges and financing options
- Promoted to supervisor role in which I was responsible for employee training and organizing team-building activities
Intern/Production Assistant
WPSX-3-Penn State Sports Network
08.2003 - 01.2005
- Video editing/logging using Final Cut Pro and other programs
- Post-game interviews for the “Penn State Football Story”
- Coverage of the Lady Lion basketball team, editing and compiling player melts for “Center Court”
- Facilitated communication with Sports Information Directors at NCAA institutions in order to obtain materials for WPSX broadcasts
Education
Master of Science - Physician Assistant Practice
Duke University
Durham, NC08.2021
B.A. - Journalism
The Pennsylvania State University
University Park, PA12.2004
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Electronic health records
- Patient care coordination
Community Volunteer
President - Eagle Ridge Swim Team Board of Directors (2021 to present)
- Presiding officer at all meetings of the Board and all Full Committee Meetings
- Annual review of bylaws for possible amendment
- Primary Liaison between Eagle Ridge Swim team and Eagle Ridge HOA
- Management of team website
- Organization of fundraising and awards banquets
- Organization of team parents into volunteer roles
- Communication with parents via Swimtopia
Timeline
Medical Assistant to Dr. Paul Carnes-Pain Management Specialist
The Pain Center at Raleigh Neurology
01.2015 - 08.2017
Medical Assistant to Dr. Justin Scruggs-Interventional Pain Management Specialist
Orthopaedic Specialists of North Carolina
10.2012 - 11.2014
Southern Regional Manager
Orthopaedic Specialists of North Carolina
01.2011 - 10.2012
Billing Specialist
Triangle Endoscopy Center
11.2007 - 01.2011
Intern/Production Assistant
WPSX-3-Penn State Sports Network
08.2003 - 01.2005
Customer Service Representative/Supervisor
Best Buy Corporation
04.2003 - 04.2007
B.A. - Journalism
The Pennsylvania State University
Master of Science - Physician Assistant Practice
Duke University