ROSEMARIE CARTAGENA
Macon,GA
Summary
Dynamic customer service leader skilled in managing store operations and staff training. Focused on creating a customer-centric environment while resolving issues and streamlining processes to enhance service delivery and drive sales.
Overview
1
1
Language
13
13
years of professional experience
Work History
Store Manager/Inside Sales Supervisor
Cricket Wireless
Cornelia, Georgia
11.2025 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed weekly work schedules for store personnel to optimize staffing efficiency.
- Tracked inventory and conducted physical counts to maintain stock accuracy.
- Managed inventory through cycle counts, audits and shrinkage control to minimize losses.
- Trained and mentored staff on product knowledge and sales techniques.
Software Support Representative
Drake Software
Franklin, NC
01.2025 - 06.2025
- Resolved technical issues for customers through detailed, step-by-step guidance with patience and professionalism.
- Provided remote assistance to customers experiencing technical difficulties.
- Maintained a high level of expertise on company products, ensuring accurate information was provided.
- Transformed challenging customer situations into positive outcomes through effective communication and problem-solving.
- Documented customer interactions in detail within management system, ensuring records were maintained.
- Researched reported issues thoroughly, identified root causes, and implemented solutions to prevent recurrence.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study.
CUSTOMER SERVICE REPRESENTATIVE
Wal-Mart
01.2024 - 01.2025
- Resolved customer complaints and issues by providing tailored solutions, enhancing overall customer satisfaction.
- Handled customer inquiries and complaints, ensuring prompt resolution and satisfaction with services provided.
- Identified and recommended products and services to fulfill customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Process returns within company procedure policies to ensure customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes and fostering positive customer relationships.
- Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
Kitchen Manager
Ramah Darom
Clayton, Ga
03.2020 - 11.2023
- Managed kitchen operations and staff scheduling, supporting high-volume service efficiency.
- Ensured compliance with food safety regulations and sanitation standards.
- Maintained a safe working environment by promptly addressing hazards.
- Trained new employees on dishwashing procedures, enhancing team consistency and quality.
- Assisted in food preparation tasks, contributing to overall kitchen productivity.
PATIENT SERVICE REPRESENTATIVE
TELEMED
01.2017 - 01.2020
- Handled 100+ incoming and outbound calls daily as answering service call center representative.
- Monitored voicemails to ensure timely return of patient calls within established timeframes.
- Complied with all HIPAA regulations and organizational standards of patient confidentiality.
- Facilitated insurance verification for patients, clearly explaining coverage details and financial responsibilities.
- Scheduled patient appointments and managed changes or cancellations efficiently.
- Obtained and entered demographic, clinical, and financial data into Office Word,Excel and Outlook
PROPERTY MANAGEMENT ASSISTANT
CubeSmart
01.2014 - 01.2017
- Supervised on-site storage units, managing access, evictions, and auctions to maintain operational integrity.
- Coordinated maintenance and repair tasks to ensure properties remained in top condition.
- Ensured compliance with local, state, and federal housing/storage laws and regulations.
- Executed cost-control measures to optimize operational efficiency and profitability.
- Processed customer orders accurately and efficiently, collected payments, updated records, and responded to inquiries.
- Performed various administrative tasks using Microsoft Office applications. with Microsoft Office, Word,Excel,Outlook
Education
MANAGERS SERVSAFE -
National Restaurant Associations
05-2016
CULINARY ARTS CERTIFICATE -
Levy Restaurant with Westside Works
05-2016
CMA/LICENSE -
National Health Association
Tucker, GA03-2014
CERTIFICATION -
Pharmacy Technician
01-2004
HIGH SCHOOL DIPLOMA -
Putnam Vocational H.S.
06-1998
Certified Medical Assistant - Health Care Management
Gwinnett Technical College
Lawrenceville, GASkills
- Inventory management
- Sales strategy
- Sales forecasting
- POS & CRM systems
- Customer service expertise
- Staff management
- Recruiting and hiring
- Microsoft Office proficiency
- Word, Excel, Outlook
- Team collaboration
- Problem-solving
- Bilingual (Spanish)
Languages
Spanish
Full Professional
Timeline
Store Manager/Inside Sales Supervisor
Cricket Wireless
11.2025 - Current
Software Support Representative
Drake Software
01.2025 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
Wal-Mart
01.2024 - 01.2025
Kitchen Manager
Ramah Darom
03.2020 - 11.2023
PATIENT SERVICE REPRESENTATIVE
TELEMED
01.2017 - 01.2020
PROPERTY MANAGEMENT ASSISTANT
CubeSmart
01.2014 - 01.2017
MANAGERS SERVSAFE -
National Restaurant Associations
CULINARY ARTS CERTIFICATE -
Levy Restaurant with Westside Works
CMA/LICENSE -
National Health Association
CERTIFICATION -
Pharmacy Technician
HIGH SCHOOL DIPLOMA -
Putnam Vocational H.S.
Certified Medical Assistant - Health Care Management
Gwinnett Technical College