Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rose Marie Dixon

Winter Haven,FL

Summary

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

8
years of professional experience

Work History

ED Trucking, Inc.

Office Clerk
04.2023 - Current

Job overview

  • Interact with vendors by phone and email to provide information.
  • Handle incoming business requests for information.
  • Maintain organized files to maximize performance.
  • Provide quality clerical support through data entry, document management, and email correspondence.
  • Maintain and update office records, both digital and physical.
  • Prepare and edit documents to produce precise, accurate, and professional communication.
  • Obtain and submit employee payroll documentation weekly to avoid errors so as to ensure ontime payments.

GEICO

Claims Examiner
01.2020 - 03.2023

Job overview

  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Delivered exceptional customer service to policyholders by communication important information and patiently listening to issues.
  • Examined photographs and statements.
  • Incorporated task-oriented objectives to prioritize and meet deadlines.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, injury treatment records, and physical property damage to determine the extend of liability.
  • Handled inbound calls, texts, and emails from customers and other stakeholders about vehicle and injury claim processes.
  • Documented all investigation activity and presented any critical reports to management.
  • Organized, planned and documented materials for bodily injury, auto, and litigation claims.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

ED Trucking

Office Clerk
08.2015 - 12.2019

Job overview

  • Created and updated records and files to maintain accurate record keeping.
  • Delivered top-notch administrative support while promoting excellence in operations.
  • Resolved concerns efficiently to promote satisfaction and loyalty.
  • Handled incoming and outgoing mail.
  • Conducted research to assist with routine tasks and special projects.
  • Identified communication channels to set roadmap to distribute information.
  • Enhanced business recordkeeping by developing and optimizing organizational approaches for vehicle repairs, trip invoices, and other pertinent business operation records.

Bankers Life And Colonial Penn

Insurance Sales Agent
01.2019 - 11.2019

Job overview

  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold life, variable annuity, and Medicare insurance products to individuals within assigned territory using consultative selling techniques.
  • Collected premiums on or before effective date of coverage.

HealthCare Solutions Team

Independent Insurance Sales Representative
02.2018 - 12.2018

Job overview

  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Followed up promptly with interested clients to close sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sold health insurance products to individuals using consultative selling techniques.
  • Researched and identified potential new markets.
  • Identified and solicited sales prospects in agency databases.

Education

Winter Haven Senior High School
Winter Haven, FL

High School Diploma

Keiser University
Lakeland, FL

Bachelor of Arts from Human Resource Management

University Overview

  • Relevant Coursework:
  • Human Resource Management
  • Speech Communications
  • Workforce Diversity
  • Recruitment, Selection and staffing
  • Training and Development
  • Labor Relations
  • Management Law and Employee Relations

Valencia College
Orlando, FL

Associate of Science from Computer Information Technology
07.2024

University Overview

  • Dean's List
  • Relevant Coursework: Computer Fundamentals & Applications and Introduction to Customer Service & Help Desk Concepts

Skills

  • Recordkeeping and File Management
  • Coverage Analysis
  • Analytical and Critical Thinking
  • Policy Interpretation
  • Eligibility Determinations
  • Confidential Document Control
  • Complex Problem-Solving
  • Risk Management
  • Document and Policy Review
  • Reading Comprehension
  • Microsoft Office Suite
  • Sourcing and Compiling Information
  • Remote Conferencing and Communication
  • Consultancy and Advisory

Timeline

Office Clerk

ED Trucking, Inc.
04.2023 - Current

Claims Examiner

GEICO
01.2020 - 03.2023

Insurance Sales Agent

Bankers Life And Colonial Penn
01.2019 - 11.2019

Independent Insurance Sales Representative

HealthCare Solutions Team
02.2018 - 12.2018

Office Clerk

ED Trucking
08.2015 - 12.2019

Winter Haven Senior High School

High School Diploma

Keiser University

Bachelor of Arts from Human Resource Management

Valencia College

Associate of Science from Computer Information Technology

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Rose Marie Dixon