Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosemarie Dolan

Schenectady

Summary

Dedicated professional with experience as a Security Guard at Park Playhouse, excelling in proactive surveillance and effective communication. Skilled in security camera monitoring and patrolling, I ensured a safe environment while responding swiftly to emergencies. My ability to manage high-stress situations and resolve conflicts has consistently enhanced safety and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Guard

Park Playhouse
02.2019 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Customer Service Representative

Bath Fitter
02.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

PCA

Maxim Healthcare
01.2018 - 01.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Education

High School Diploma -

Albany High
Albany, NY
06-1976

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety

Certification

PCA (Personal Care Assistant)

NYS Certified Security

Languages

English

Timeline

Customer Service Representative

Bath Fitter
02.2023 - 12.2024

Security Guard

Park Playhouse
02.2019 - Current

PCA

Maxim Healthcare
01.2018 - 01.2024

High School Diploma -

Albany High

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