Rosemarie Grant
Royal Palm Beach,FL
Summary
Hardworking and Driven Sales Management Professional and Retail Sales Consultant, equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Skilled Retail Sales Professional with 10 years of experience in Sales/Management environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialist
Verizon
Miami, FL
05.2022 - 08.2024
- Sold and provided fast and reliable 5g home internet to consumers customers.
- Provided the best internet options for business customers.
- Generated retail sales by using my passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
- Learned and uncovered customers' needs by creating connections and asking the right questions.
- Positioned product insights and solution recommendations to provide customers with a complete top-down sales solution.
- Closed sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
- Continuously developed through ongoing training and up-skill in operational functions across merchandising and inventory.
- Grew my customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
- Engaged with the community outside of the store to expand my loyal customer base, including at off-site Verizon sponsored events.
Xfinity Services Sales Consultant
Comcast
01.2012 - 03.2018
- Generated sales through outbound cold calling and lead follow-up, focusing on mobile device solutions for small and mid-sized businesses.
- Meet and exceeded assigned sales quotas and achieved target customer experience metrics.
- Managed the sales pipeline, from lead generation to closing deals, using strong organizational, communication, and listening skills.
- Consulted with business customers to understand their mobile device needs, and close web leads.
- Collaborated with field sales to refer complex opportunities and ensure customer satisfaction.
- Resolved customer issues promptly, striving for first-call resolution and escalating when necessary.
- Updated and maintained the prospect database and opportunity funnel daily.
- Managed multiple activities simultaneously, including customer interactions and using various software applications for research and documentation.
- Maintained regular, consistent, and punctual attendance.
- Performed other duties and responsibilities as assigned.
Education
Bachelor Of Arts - Marketing
American Intercontinental University
High School Diploma -
Everglades High School
2005
Skills
- Analytical Thinking
- Excellent Salesmanship
- Ability to close a deal
- Computer Competency
- Exceptional computer skills
- Professional demeanor
- Knowledge of competitors products and services and how they compare
- Applies logic to solve problems and get the job done
- Creativity in sales and marketing strategies
- Uses current technology and tools to solve customer issues (internal and external) and maximizes productivity
- Great Communications skills, both written and oral, with customers, coworkers, and superiors
- In-depth knowledge of mobile, internet services and their benefits
Certification
Sales Operations
Business Analysis Foundations
Timeline
Specialist
Verizon
05.2022 - 08.2024
Xfinity Services Sales Consultant
Comcast
01.2012 - 03.2018
Bachelor Of Arts - Marketing
American Intercontinental University
High School Diploma -
Everglades High School