Dawn Arce
Casa Grande,USA
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in client support, technical skills, relationship building and consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
11
11
years of professional experience
Work History
Specialist
Verizon Wireless
10.2019 - Current
- Determine and solve customers needs based on face-to-face interactions and sales calls.
- Increase profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building positive and productive customer relationships.
- Analyzed customer feedback to identify service improvement opportunities, driving higher satisfaction levels.
- Developed and executed training programs for new hires, improving onboarding effectiveness.
- Nominated for, and graduated targeted leadership programs
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
Waitress
A Latte Vino
03.2023 - 03.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery for seamless dining experiences.
- Trained new employees on menu knowledge, service standards, and restaurant procedures to maintain consistency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cross-Function Representative
H.E.B
03.2016 - 04.2021
- Facilitated customer transactions efficiently to enhance overall shopping experience.
- Oversaw and promoted new product promotion, launch and sales.
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Sales Associate
Boost Mobile
03.2018 - 10.2019
- Assisted customers in selecting products, providing tailored recommendations based on individual needs.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Promoted sales consistently, building attractive displays and effectively merchandising products.
- Pioneered the use of social media as a platform for advertising and building the company's individual brand.
Ophthalmologist Technician Assistant/Medical Receptionist
Brazos Eye Surgery of Texas
08.2015 - 03.2016
- Communicated with patients in-person and over the phone to resolve various billing and scheduling issues.
- Protected patient data through strict compliance with HIPAA requirements.
- Provided patients positive first impressions by maintaining neat lobby areas and greeting each client promptly.
- Patient check-in.
- Assisted in patient preparation for ophthalmic procedures and examinations.
- Operated and maintained diagnostic equipment, ensuring accuracy and reliability.
Veterinary Assistant
Jager Veterinary Clinic
09.2014 - 08.2015
- Maintained cleanliness and organization of treatment areas, ensuring compliance with health and safety protocols.
- Assisted veterinarians in administering treatments and conducting examinations for diverse animal patients.
- Managed animals in recovery and identified changes or symptoms of concern.
- Minimized spread of disease with frequent cleaning of kennels, holding areas and examination rooms.
Education
Associate in Science (A.S.) - General Academics
McClennan Community College
Waco, Texas12.2021
G.E.D. -
McClennan Community College
Waco, Texas05.2013
Skills
- Effective communication
- Analytical problem-solving
- Committed professional
- Management collaboration
- Experienced in software utilization
- Expert problem solving
- Analytical thinking
- Document organization
Timeline
Waitress
A Latte Vino
03.2023 - 03.2024
Specialist
Verizon Wireless
10.2019 - Current
Sales Associate
Boost Mobile
03.2018 - 10.2019
Cross-Function Representative
H.E.B
03.2016 - 04.2021
Ophthalmologist Technician Assistant/Medical Receptionist
Brazos Eye Surgery of Texas
08.2015 - 03.2016
Veterinary Assistant
Jager Veterinary Clinic
09.2014 - 08.2015
Associate in Science (A.S.) - General Academics
McClennan Community College
G.E.D. -
McClennan Community College