Jordyn Miller
Summary
Customer-focused operations and service professional supporting customers, technicians, and team members through clear communication, accurate documentation, and dependable scheduling support. Brings hands-on experience resolving concerns, tracking repair progress, training new staff, and keeping daily work organized in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
Alpharetta, GA
03.2024 - 03.2025
- Assisting customers with finding the perfect solution to their everyday Apple needs
- Connecting and sharing my experience with particular Apple products that help the customer feel more comfortable and knowledgeable in purchasing an Apple product
- Developed strong relationships with customers to foster brand loyalty. for Apple products beyond mere ownership.
- Quickly assessed customer needs to provide tailored solutions. of customers promptly and efficiently.
- Analyzing customer needs and recommending appropriate products or services.
- Provides technical support for customers in resolving complex issues.
- Researched and analyzed customer feedback to identify improvement opportunities.
- Working successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approaching customers and engaging in conversation through use of effective interpersonal and people skills.
- Resolved complex issues efficiently, showcasing strong problem-solving skills.
Speciality Sales Team Lead
Target
Milton, Georgia
06.2025 - 06.2026
- Implement training programs to develop staff skills and improve performance.
- Facilitated team meetings to align on goals, address challenges, and share best practices.
- Collaborate with management to align team objectives with company initiatives.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assist customers with product selection based on their needs, budget, and preferences.
- Analyze sales reports to identify trends and adjust strategies accordingly.
- Coordinate merchandise displays to enhance visual appeal and improve accessibility for customers.
- Evaluates staff performance and provides constructive feedback regularly.
- Resolved conflicts between team members to maintain a positive work environment and strengthen team relationships.
Operations Lead
Amazon (Larkey Delivery LLC)
Alpharetta, GA
12.2022 - 07.2024
- Collaborated with the leadership team to manage the delivery team, ensuring operational success.
- Scheduled next-day operations, coordinated maintenance services, and supported fleet management to maintain company performance.
- Opened operations each morning, prepared the team for daily tasks, and closed operations, ensuring readiness for the next day.
- I ran dispatch and answered the phone to further support drivers when they needed technical support with their devices or the vehicle
- I was also a driver trainer certified and trained new drivers to be successful and knowledgeable of the expectations of the job
- I delivered packages and routes on days with multiple callouts as well
- Obtained DOT certification to ensure compliance with transportation regulations.
- Wrote incident reports for drivers while serving as Manager on duty and composed daily operations emails for upper management.
Web Designer
Premier Brokers of Georgia
Winder, GA
10.2021 - Current
- Designed and maintained website, enhancing user experience through effective graphic design.
- Developed user-friendly interfaces that met project and client specifications.
- Designed user-friendly website layouts for diverse client needs.
- Collaborated with marketing team to create engaging digital content.
- Developed responsive designs for optimal performance across devices.
DOT Certified Step Van Driver
Amazon
Buford, Georgia
02.2025 - 07.2025
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles efficiently at distribution center and delivery addresses, facilitating smooth operations.
- Assisted customers with their orders upon delivery, enhancing customer satisfaction and service experience.
- Reported mechanical issues to dispatch, ensuring timely repairs and vehicle safety.
Shift Supervisor
Starbucks
Alpharetta, Georgia
08.2024 - 01.2025
- Developed strategies for improving operational efficiency and customer service levels.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to team members according to their strengths and skills.
- Delegated tasks to multiple employees while maintaining an efficient workplace.
- Resolved conflicts between staff members in a timely manner.
- Assessed operations and adjusted scheduling to maximize productivity.
- Collaborated with management to plan special events or promotions.
- Recognized customer needs through active listening and observation.
Delivery Driver
Chick-fil-A
Athens, GA
06.2022 - 01.2023
- Delivered food to customers using Chick-fil-A vehicle, ensuring prompt service
- Ensured timely delivery of customer orders for optimal service
- Maintained stocked and organized store, ensuring customers left satisfied with service and orders
- Supported coworkers during peak times to maintain operational efficiency
Barista
Starbucks
Athens, GA
01.2020 - 11.2022
- Crafted beverages, connected with customers, and maintained store to exceed Starbucks food and safety standards.
- Ensured customers were greeted upon entry and left with an exceeding expectations attitude regarding their service and orders.
- Trained new baristas to ensure success and comprehensive knowledge in their roles.
ARS/ EDV Field Service Advisor
Rivian
Roswell, Georgia
06.2026 - Current
- Advised Rivian vehicle owners on service needs and repair processes to ensure timely and effective resolutions.
- Tracked repair status in Rivian systems, resolving service concerns to enhance customer satisfaction.
- Managed customer communication across phone, text, and email channels.
- Coordinated updates between customers, technicians, and parts teams.
- Created repair orders with accurate customer and vehicle details.
- Provided accurate estimates of repair costs, labor times, and part prices to facilitate informed decision-making for customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Repair plan utilizing parts guide and determine which parts are needed to complete repairs
- Trained new staff on preparation steps and workspace expectations.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Education
Some college - Mass Communications
University of North Georgia
Oakwood, GA06-2020
Some College (No Degree) - Design And Media Arts
Southern New Hampshire University
Hooksett, NH10-2026
Skills
- Technical troubleshooting
- Tech support
- Customer service
- Problem-solving aptitude
- Operational effectiveness
- Sales coaching
- Management skills
- Staff training
- Communication
- Effective communication
- Interpersonal communication
- Team collaboration
- Teamwork
- Collaborative management
- Problem resolution
- Customer loyalty
- Attention to detail
- Strong work ethic
- Multitasking
- Excellent communication
- Communication skills
- Problem-solving skills
- Computer skills
- Team player mentality
- Mentorship coaching
- Team player mentality
Languages
English, Fluent
- English
- Spanish
Personal Information
Timeline
ARS/ EDV Field Service Advisor
Rivian
06.2026 - Current
Speciality Sales Team Lead
Target
06.2025 - 06.2026
DOT Certified Step Van Driver
Amazon
02.2025 - 07.2025
Shift Supervisor
Starbucks
08.2024 - 01.2025
Specialist
Apple
03.2024 - 03.2025
Operations Lead
Amazon (Larkey Delivery LLC)
12.2022 - 07.2024
Delivery Driver
Chick-fil-A
06.2022 - 01.2023
Web Designer
Premier Brokers of Georgia
10.2021 - Current
Barista
Starbucks
01.2020 - 11.2022
Some college - Mass Communications
University of North Georgia
Some College (No Degree) - Design And Media Arts
Southern New Hampshire University