HASSAN SIDDIQUI
Hastings-on-Hudson,NY
Summary
Dynamic professional with a proven track record at Apple, excelling in technical assistance and customer relationship management. Recognized for innovative strategies that enhanced sales and improved customer satisfaction. Adept at managing complex situations and fostering team collaboration, driving significant results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Specialist
Apple
Brooklyn, USA
10.2021 - Current
- Top-performing specialist with great results; TMS 92% YTD.
- Directed collaboration with leadership to abolish employee zoning in PZ at store, achieving shorter wait times and improved customer satisfaction scores.
- Partnered with leadership on project to enhance Apple Vision Pro sales, directing team members to address sales challenges and cultivating ownership
- Innovated a new table placement strategy in partnership with Retail Merchandising team from Cupertino to optimize and enhance the retail experience for Apple Watch and Apple Vision Pro customers.
- Recognized by leadership and peers for expertise in advanced consumer tech knowledge, showcasing a history of excellence in delivering technical assistance and resolving problems.
- Enhanced technical acumen of new peers via mentorship, driving team growth and confidence.
Contributed to notable increases in Apple Intelligence and Services KPIs through collaborative efforts. - Cultivated long-term relationships with existing clients through consistent communication efforts .
Senior Flight Steward
Emirates Airline
Dubai, U.A.E
06.2014 - 08.2020
- Managed a team of up to 20 flight attendants, emphasizing safety protocols and best in class-quality service on board.
- Led preflight briefings, ensuring comprehensive communication of flight details and crew assignments, fostering a secure and healthy environment.
- Coordinated onboarding and disembarkation of passengers with ground-staff to achieve on-time departure. Resulted in 85% on-time departures.
- Facilitated clear communication between flight crew and cabin crew during routine operations as well as flight emergencies, coordinating responses to medical, technical and disruptive passengers.
- Delivered personalized service for business and first-class customers ensuring premiums passengers expectations were met.
- Taught and trained new employees where they learned safety, security and hospitality standards over the course of 3 months on ground and 5 supervisory flights.
- Oversaw safety equipment and service supplies for up to 600 passengers and 26 crew members.
- Coordinated post-flight debriefings with cabin crew to review incidents that transpired during flight and highlight areas for bolstered safety and customer experience.
- Documented accurate records of all in-flight activities, including passenger counts, crew performance, and safety incidents.
Education
Bachelor of Mathematics -
University of Waterloo
Skills
- Managing complex situations
- Technical assistance
- Organizational skills
- Time management skills
- Communication skills
- Presentation skills
- Retail merchandising
- Customer relationship management
- Problem solving
- Conflict resolution
- Technical troubleshooting
- Process optimization
- Team collaboration
- Root-cause analysis
- Emergency response
- Proficient in Mac OS, Microsoft Work/Powerpoint and Ableton
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Specialist
Apple
10.2021 - Current
Senior Flight Steward
Emirates Airline
06.2014 - 08.2020
Bachelor of Mathematics -
University of Waterloo