Iyyetta Hawkins
Washington,DC
Summary
Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals to secure a position that will allow me to work independently or as part of a team, utilizing my extensive customer service and sales experience and skills for further advancement with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 20-year career in Customer Service . Known for excellent attention to detail and great work ethic. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Washington, DC
06.2021 - Current
- As a Specialist, I'm highly skilled at uncovering customers' needs, then following through with enlightening solutions
- Advising, selling, and even setting up their new products
- I perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members
- Strong communication skills which allows me to converse as freely and comfortably with small groups as with individual customers
- Always curious, I stay on top of news about products and initiatives, ready to apply my learning in customer interactions
- My success is measured by team and individual productivity as well as overall store performance and developing professional relationships.
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Banking Specialist
PNC Bank
Capitol Heights, MD
12.2019 - 06.2020
- Provided customer service and support to clients regarding banking products and services.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Issued loan applications and collected required documentation from borrowers for loan processing.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Prepared loan contracts, reviewed documents for accuracy, and provided feedback to customers about the status of their loans.
Security Officer
USO, G4S Secure Solutions
Arlington, VA
01.2020 - 04.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Provided friendly and professional assistance to employees, visitors and customers.
- Loss Prevention and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Maintained high levels of alertness throughout shifts.
Education
Certificate in Hospitality -
University District of Columbia
01.2013
Certificate in Medical Administrative Billing and Coding -
MedTech College
01.2011
Diploma in General -
Spingarn Senior High School
01.1993
Skills
- Customer Service
- Data entry
- Phone Etiquette
- Active listening
- Cash handling
- Problem solving
- Attention to Detail
- Organizational Skills
- Decision-Making
- Professionalism
- Multitasking
- Interpersonal
- Outbound /Inbound Calls
- Comprehension
- Clerical Experience
- Negotiation
- Written Communication
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Experience in leadership
- Effective Communication
- Surveillance
Certification
- Hospitality, 2014,
- G4S SO Training, 2019
- First Aid CPR AED, 2019
- Medical Billing and Coding 2010
Timeline
Specialist
Apple
06.2021 - Current
Security Officer
USO, G4S Secure Solutions
01.2020 - 04.2021
Banking Specialist
PNC Bank
12.2019 - 06.2020
Certificate in Hospitality -
University District of Columbia
Certificate in Medical Administrative Billing and Coding -
MedTech College
Diploma in General -
Spingarn Senior High School
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