Rosemarie Milano
Floral Park
Summary
Dynamic HR leader with a proven track record at DocGo, driving high-volume recruitment and strategic workforce development. Expert in aligning HR initiatives with business objectives, enhancing employee relations, and fostering a culture of engagement. Successfully onboarded over 6,000 employees in 2023, showcasing exceptional leadership and innovative policy development.
Overview
22
22
years of professional experience
Work History
SENIOR VICE PRESIDENT/HEAD OF PEOPLE DEPARTMENT
DocGo
New York
01.2022 - Current
- Constructs and executes a detailed human resources roadmap to support the mission and vision of the organization with over 60 Human Resources professionals.
- Successfully sourced and onboarded over 5,500 employees in 2021, 3,000 in 2022, and 6,000 in 2023.
- Provides focused, business-minded Human Resources leadership, emphasizing Human Resource's measurable contribution to business successes and business metrics such as revenue growth, profitability, market share, customer service, expenses, employee satisfaction, etc.
- Recruits, empowers, and develops outstanding staff across the organization. Builds and leads a multifaceted, flexible, responsive organization that is purpose driven, and keenly responsive to customer needs.
- Establishes credibility throughout headquarters and field organizations and sets an example as an initiative-taking senior leader and change agent who earns respect by demonstrating a sound understanding of strategic objectives and goals.
- Evaluates and advises on the impact of regulatory actions and long-range planning of innovative programs/strategies, and the impact of these items on the attraction, motivation, development, and retention of staff.
- Collaborates directly with the Chief Executive Officer and other C-Suite Executives in a healthcare organization with over 4,000 employees in thirty-six different U.S. states and in the UK.
VICE PRESIDENT OF HUMAN RESOURCES
AEG/ASM Global
Brooklyn
01.2013 - 01.2020
- Directed and managed the performance of twelve human resources professionals with varying degrees of experience; delegated tasks and provided continuous guidance and mentorship.
- Oversaw all aspects of company payroll, talent development, labor relations, and negotiations. Ensured full compliance with nineteen different union contracts.
- Maintained company performance management programs, succession planning programs, employee handbooks, and cultural activities.
- Instrumental in the grand opening of two brand new arena locations employing over 2.5K personnel; designed human resources policies and procedures from the ground up, ensuring seamless venue launch.
- Successfully onboarded over five hundred employees annually by introducing a novel recruitment program that effectively found talent and placed applicants in suitable jobs.
- Reduced turnover by 30% by launching new tactics to enhance engagement and workplace culture.
- Improved employee relations by implementing cultural training programs inspired by the Disney Institute.
- Worked closely with Senior Vice President of Human Resources and General Managers of two major event and sports venues to synthesize human resources policies across all organizational levels.
SENIOR DIRECTOR OF HUMAN RESOURCES
Widex USA, Inc.
Long Island City
01.2011 - 01.2013
- Directed all human resources operations, including recruitment, compensation, employee relations, and training.
- Served as key advisor to president on human resources and employee relations issues.
- Implemented human resources analytics system to enhance decision-making processes in C-Suite.
- Oversaw company-wide HR strategies for major hearing instruments manufacturer with hundreds of employees.
DIRECTOR OF HUMAN RESOURCES
JetBlue Airways
Long Island City
01.2007 - 01.2011
- Integrated strategic workforce plans and policies aligned with the company's long-term vision, mission, culture, and key success indicators.
- Collaborated with senior leadership monthly to design and implement succession planning programs.
- Continuously improved workforce management processes, with an emphasis on optimizing use of existing talent pool and reducing workforce-related costs.
- Identified unnecessary workforce-related expenses and reduced these expenses by $250K/month by devising and implementing a new cost-effective method of disciplining non-compliant employees.
- Leveraged positive working relationships and communication channels across sixty-seven global facilities to effectively implement and consolidate enterprise-wide human resources activities and processes.
- Boosted employee morale and overall productivity output by cultivating the existing talent pool; introduced strategies for promotions/career development and succession planning.
- Devised long-term human resources plans to advance the objectives of a $6.6B organization employing upwards of 20K personnel across globally situated hubs.
REGIONAL CHIEF HUMAN RESOURCES OFFICER
Northwell Health
Lake Success
01.2004 - 01.2007
- Improved overall workforce potential of more than 21K union (including 1199) and non-union employees across seventeen different sites while overseeing 12 Human Resources Directors. Collaborated with senior leadership to devise and integrate human resources plans to align with long-term company goals.
- Played an instrumental role in nine different labor negotiations for collective bargaining agreements.
- Led the charge on a targeted succession planning strategy for high performers; designed a new performance management program to identify talent and provide mutually beneficial career paths.
- Managed all major aspects of human resources and employee relations for the largest employer on Long Island employing upwards of 80K personnel.
- Designed and implemented a performance management program to identify talent effectively.
- Managed comprehensive human resources and employee relations for largest employer on Long Island with over 80,000 personnel.
Education
Master of Business Administration - Human Resources Management
Breyer State University
RemoteBachelor of Arts - Food & Nutrition
Queens College of the City University of New York
Flushing, NYCertification Studies - Talent Management, Proactive Leadership, Human Resources, and Executive Leadership
Cornell University
Ithaca, New YorkExecutive Management Program - Growth Management
Pennsylvania State University, Smeal College of Business Administration
State College, PennsylvaniaApproaches to Business Excellence - Employee Engagement and Quality Service
The Disney Institute
Orlando, FloridaSkills
- HR management and strategies
- Policy development
- Employee relations
- Workforce recruitment and development
- Multi-site human resources
- Business objectives alignment
- C-suite and board collaboration
- High-volume recruitment practices
Timeline
SENIOR VICE PRESIDENT/HEAD OF PEOPLE DEPARTMENT
DocGo
01.2022 - Current
VICE PRESIDENT OF HUMAN RESOURCES
AEG/ASM Global
01.2013 - 01.2020
SENIOR DIRECTOR OF HUMAN RESOURCES
Widex USA, Inc.
01.2011 - 01.2013
DIRECTOR OF HUMAN RESOURCES
JetBlue Airways
01.2007 - 01.2011
REGIONAL CHIEF HUMAN RESOURCES OFFICER
Northwell Health
01.2004 - 01.2007
Master of Business Administration - Human Resources Management
Breyer State University
Bachelor of Arts - Food & Nutrition
Queens College of the City University of New York
Certification Studies - Talent Management, Proactive Leadership, Human Resources, and Executive Leadership
Cornell University
Executive Management Program - Growth Management
Pennsylvania State University, Smeal College of Business Administration
Approaches to Business Excellence - Employee Engagement and Quality Service
The Disney Institute