Rosemarie Rodriguez
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
7
7
years of professional experience
Work History
Quality Control Technician
House Of Raeford
Greenville, SC
10.2023 - Current
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
Spanish Medical Interpreter
Language Line Solutions -Kelly Services
Remote
04.2023 - 10.2023
- Enhanced patient understanding by providing accurate and timely translations during medical appointments and procedures.
Customer Care Specialist
Assurant
06.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
City Carrier Assistant
USPS
07.2018 - 03.2021
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Rural Carrier Associate
USPS
10.2017 - 06.2018
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
Education
High School Diploma - General Studies
Juan Suárez Pelegrina
Aguadilla, Puerto RicoSkills
- Creative Problem Solving
- Data Entry and Maintenance
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Computer Proficiency
- Inbound and Outbound Calling
- Language Interpretation
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Technician
House Of Raeford
10.2023 - Current
Spanish Medical Interpreter
Language Line Solutions -Kelly Services
04.2023 - 10.2023
Customer Care Specialist
Assurant
06.2021 - 04.2022
City Carrier Assistant
USPS
07.2018 - 03.2021
Rural Carrier Associate
USPS
10.2017 - 06.2018
High School Diploma - General Studies
Juan Suárez Pelegrina