Rosemarie Shand Logan
Rosedale
Summary
To make use of my commendable work ethics to raise the standards and performance levels as well as using my interpersonal skills to achieve goals of the company that focuses on customer satisfaction and customer experience.
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
10
10
years of professional experience
Work History
Security Guard
Brookdale Hospital Medical Center
06.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server and Cashier
Five Guys
12.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Pharmacy Assistant
Sims Pharmacy and Surgical Supplies
04.2021 - 12.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Server and Cashier
Irie Spice Restaurant
01.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Floor clerk and Cashier
Feel Beauty
07.2017 - 12.2019
- Maintained a clean work environment by performing routine cleaning tasks, reducing workplace hazards and promoting employee safety.
- Optimized floor layout, enabling easy access to popular products and improving overall store appearance.
- Demonstrated adaptability by performing a range of tasks, including data entry, inventory control, and customer assistance when necessary.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Promoted positive relationships with vendors through professional communication during shipment deliveries or discrepancies resolution.
Server and Cashier
Richard Diner and Catering
09.2016 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Iberostar Grand Hotel
01.2015 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
No Degree - Security Guard
Christle Security Guard Training School
Jamaica07.2022
Home Health Aide - undefined
New Visions Career and Vocational Training Institute
02.2020
Diploma - undefined
Phillips Global Institute High School
01.2020
Qualifying Certification in Food Protection - undefined
11.2019
Completed training in Building Technology - undefined
Heart Trust Vocational Training Development Institute
01.2004
Completed all courses and graduated - undefined
Muschett High School
07.2000
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Punctuality
- Security protocols
- Incident reporting
- Emergency response
Timeline
Security Guard
Brookdale Hospital Medical Center
06.2023 - Current
Server and Cashier
Five Guys
12.2021 - 06.2022
Pharmacy Assistant
Sims Pharmacy and Surgical Supplies
04.2021 - 12.2021
Server and Cashier
Irie Spice Restaurant
01.2020 - 04.2021
Floor clerk and Cashier
Feel Beauty
07.2017 - 12.2019
Server and Cashier
Richard Diner and Catering
09.2016 - 07.2017
Bartender
Iberostar Grand Hotel
01.2015 - 09.2016
Home Health Aide - undefined
New Visions Career and Vocational Training Institute
Diploma - undefined
Phillips Global Institute High School
Qualifying Certification in Food Protection - undefined
Completed training in Building Technology - undefined
Heart Trust Vocational Training Development Institute
Completed all courses and graduated - undefined
Muschett High School
No Degree - Security Guard
Christle Security Guard Training School
Similar Profiles
Ashlee WhitlowAshlee Whitlow
Registered Nurse at Brookdale Hospital Medical Center: Level 1 Trauma Center. Surgical Trauma/Neuro Intensive Care UnitRegistered Nurse at Brookdale Hospital Medical Center: Level 1 Trauma Center. Surgical Trauma/Neuro Intensive Care Unit
Alana SorianoAlana Soriano
Registered Nurse at OBH Brookdale Hospital Medical CenterRegistered Nurse at OBH Brookdale Hospital Medical Center
Denley AnsonDenley Anson
Registered Nurse, Emergency Department at Brookdale Hospital Medical CenterRegistered Nurse, Emergency Department at Brookdale Hospital Medical Center
Joy AlexanderJoy Alexander
Medical Office Assistant at Brookdale Hospital Medical Center ( Urgent Care )Medical Office Assistant at Brookdale Hospital Medical Center ( Urgent Care )
Janine CooperJanine Cooper
Bartender at TWA HotelBartender at TWA Hotel