ROSEMARIE TOOLE
Financial Virtual Administrator
Tampa,FL
Summary
Results driven financial services professional passionate about helping people, relationship building, accuracy, courtesy, and efficiency. Looking for a position to utilize analytical and rapport skills to deliver client satisfaction and impeccable customer service as an administrative professional.
Overview
27
27
years of professional experience
Work History
Assistant
Remote Advisor Resources
02.2017 - Current
- Being able to give each Advisor and their clients individual, personalized attention to their needs.
- Build strong client relationship skills through active listening, building rapport, showing empathy, creating long term trust, along with timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensuring all deadlines are met on regular basis. I was able to bring 30 mil over from Asset Mark to LPL before deadline so advisor would meet their goal.
- Scheduled office meetings and client appointments for staff teams.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Provide Administrative support to numerous advisors. Act as primary point of contact for advisors and clients.
- Process requests such as move money, new account openings, account transfers, annuities, and other administrative jobs for advisor and clients.
- Daily recaps to summarize work completion and review pending items on task list.
- Manage CRM Redtail and other CRM software, assist advisors in meeting preparations and run reports for meetings via Client Works or E-money.
Specialist, Client Liaison/Transitions Specialist
Independent Financial Partners
02.2010 - 10.2016
- Working as Transitions, and Client Liaison, while focusing on concierge service to over 450 financial advisors and their clients, nationwide
- Responsible for assisting new financial advisors on boarding.
- Train new advisors on compliance requirements, account re-papering workflows, firm procedures, and internal technological platforms including Salesforce, Redtail, E-money, Wealth Central, Schwab Institutional and Branch-Net
- Improved firm processes and procedures for processing advisory business, brokerage/direct business, retirement plans, and institutional services business
- Implemented re-papering process for advisors to ensure smooth transition.
- Ensure that Advisors Protocol Regulation SP guidelines on boarding were followed.
- Responsible for developing Client Liaison Program for Independent Financial Partners
- Help support financial advisors on ongoing basis in administrative capacity.
- Assist 50+ financial advisors with completing account paperwork, training programs, conducting introductory and handbook conference calls, monitoring workflows, and advisor/client question and answer sessions.
- Process ACATS, annuities, alternative investments, account documents, trust documents, and license transfers
- Implemented phone answering service, client application service, CRM data upload process, invoicing workflow, conference/luncheon coordination, program policies and procedures, and client questionnaire process.
- Increased revenue of Virtual Administration Program 25% in 2014 and additional 14% in 2015.
Executive Team leader
Target Corporation
03.1996 - 01.2011
- Responsible for training and managing 500 employees, assisting with inter-store logistics, exceeded hitting sales goals, and nation-wide store openings.
- Served as team trainer, “Leader-On-Duty”, and performance manager.
- Director of hiring processes, employee reviews, payroll, store budgets and performance goals
- Through effective training and coaching, helped increase same store sales by $1.9m in 2009.
- Implemented store opening policies and procedures, stocking workflows, and management training program.
- Assisted with set-up and opening of 6 Target stores throughout Florida, Alabama, Texas, and Georgia
- Received “Guest Service Executive of year” award for exceeding guest service, operational, and credit goals.
Education
Bachelor of Arts - English & Criminology
Florida State University
Tallahassee, FL12.1999
Associate of Arts -
Pasco Hernando
New Port Richey, FL12.1994
Skills
- Operational Efficiency
- Communication
- Meeting Leadership
- Customer Service and Inquiries
- Multitasking and Time Management
- Departmental Support
- Computer Skills - Client Works, Redtail, Box, Excel, Salesforce, E-money, Teams,
Timeline
Assistant
Remote Advisor Resources
02.2017 - Current
Specialist, Client Liaison/Transitions Specialist
Independent Financial Partners
02.2010 - 10.2016
Executive Team leader
Target Corporation
03.1996 - 01.2011
Bachelor of Arts - English & Criminology
Florida State University
Associate of Arts -
Pasco Hernando
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