Rose Marie Wachter
Lakewood,CA
Summary
Compassionate Caregiver experienced in daily living assistance and client health monitoring. Delivered emotional support and maintained safe environments through effective communication and attentive care. Resourceful Customer Service Representative achieved high productivity and efficient task completion by leveraging strong communication, problem-solving, and time management skills.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Caregiver
Archangel Care Services LLC
Lakewood, California
04.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Administered medications according to prescribed schedules and guidelines.
- Monitored client health and reported changes to healthcare professionals.
- Maintained clean and safe living environments for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Collaborated with families to address client needs and preferences effectively.
- Prepared meals according to dietary requirements and assisted with feeding.
- Documented daily care activities accurately for continuity of care reports.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Caregiver
All We Need Is Love LLC
Lakewood
05.2023 - 05.2024
- Assisted clients with daily living activities and personal hygiene.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and safe living environments for clients at all times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered medications according to prescribed schedules and guidelines.
- Collaborated with families to address client needs and preferences effectively.
- Documented daily care activities accurately for continuity of care reports.
Account Specialist
TDCX Malaysia
TDCX Malaysia
10.2015 - 05.2023
- Assisted clients in resolving issues and addressing inquiries promptly.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Collaborated with other departments to resolve problems related to customer accounts.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
- Documented client interactions accurately in the CRM system for effective tracking.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Assisted online business over the phone, by live chat and through email.
Customer Service Representative
Concentrix
Cebu City Philippines
10.2015 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints with effective problem-solving techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer inquiries through various communication channels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers over the phone, by live chat and through email.
Education
Bachelor of Science Major in General Education - Elementary Education
Southern Leyte State University
Sogos, Southern Leyte Philippines 06.2010 - 08.2015
Skills
- Direct patient care
- Personal care support
- Assistance with daily living
- Administration of medications
- Client health monitoring
- Emotional support provision
- Prioritization
- End-of-life care
- Meal preparation
- Housekeeping tasks
- Documentation skills
- Client documentation
- Records maintenance
- Client relationship management
- Effective communication
- Verbal and written communication
- Active listening
- Problem resolution
- Compassion and empathy
- Time management
- Attention to detail
- Prioritization
- Decision-making
- Customer service
- Product knowledge
- Technical assistance
- Technical troubleshooting
- Scheduling
- Call routing
- Call forwarding
- Live chat assistance
- Payment processing
- Order processing
- Refund processing
- Credit adjustments
- Technical troubleshooting
- Payment processing
- Credit adjustments
Timeline
Caregiver
Archangel Care Services LLC
04.2024 - Current
Caregiver
All We Need Is Love LLC
05.2023 - 05.2024
Account Specialist
TDCX Malaysia
10.2015 - 05.2023
Customer Service Representative
Concentrix
10.2015 - 10.2019
Bachelor of Science Major in General Education - Elementary Education
Southern Leyte State University
06.2010 - 08.2015