Rosemary Balderaz
San Angelo,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. As a organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
29
29
years of professional experience
Work History
Notary
Rosemary Balderaz Notary Services
2024.09 - Current
- Facilitated accurate document signings for clients, ensuring compliance with legal requirements.
- Coordinated logistics for appointments, optimizing scheduling to enhance client satisfaction.
- Conducted thorough reviews of notarized documents, guaranteeing precision and adherence to regulations.
- Mentored junior notary staff on best practices and industry standards for effective service delivery.
- Mobile services
- Self employed
Office Secretary
El Cazador Taxidermy Studio
2022.06 - Current
- Maintained accurate filing systems and records management protocols.
- Assisted in preparing taxidermy projects through client communication and documentation.
- Streamlined office operations by implementing new organizational procedures.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties. Manage approximately 10-25 calls a day.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Hearing Officer
Texas Department Of Public Safety
2014.10 - 2022.06
- Adjudicated cases involving administrative hearings, ensuring compliance with legal standards and procedures.
- Evaluated evidence and testimonies to render fair decisions in contested cases.
- Facilitated hearings, guiding participants through processes to promote understanding of legal rights.
- Reviewed case files for accuracy and completeness prior to hearings, enhancing efficiency in proceedings.
- Managed multiple cases simultaneously while prioritizing workload effectively.
- Ensured timely resolution of cases by setting realistic deadlines for completion of tasks.
- Customer Services/Greeter
- Class C driver instructor
- Reviewed documents for renewal of drivers license, and identification cards
- Performed administrative duties such as scheduling appointments, preparing agendas, when required
- Consulted with attorneys, judges, court personnel and other professionals as needed throughout the hearing process
Customer Services Rep
Texas Health and Human Service Commission
2008.08 - 2014.10
- Resolved customer inquiries effectively, ensuring timely and accurate information delivery.
- Assisted clients in navigating health programs, enhancing overall user experience.
- Collaborated with team members to streamline communication processes and improve service efficiency.
- Provided training support for new staff, fostering an environment of continuous learning and development.
- Monitored accounts for signs of suspicious activity or fraud, escalating as necessary per policy guidelines.
- Researched complex cases by gathering additional information from internal departments or external sources as needed
- Developed strong customer relationships through timely, accurate responses to inquiries and requests
- Review applications for medicaid for elderly and review all documents
- Customer Services, answer phones, file, and back Greeter at front desk when needed
- Handle a caseload of 1800
Child Support Enforcement Officer
Office of the Attorney General of Texas
1996.12 - 2008.08
- Conducted investigations to locate non-custodial parents for child support cases.
- Facilitated communication between custodial and non-custodial parents to resolve disputes.
- Processed legal documents related to child support enforcement actions efficiently.
- Reviewed case files for accuracy, ensuring compliance with state regulations and policies.
- Maintained accurate records of all client information including contact details, cases notes, and payment history.
- Identified discrepancies in court documents to avoid inaccuracies in calculations for payment amounts.
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply.
- Handled cases in court
- Customer Services and greeter at the front desk when needed
- Handled a caseload of 3000
Education
Graduate Certificate - Business Administration
American Commercial College
San Angelo, TX1996-05
High School Diploma -
Hereford High School
Hereford, Tx1988-05
Skills
- Customer service
- Data entry
- Customer satisfaction measurement
- Filing Experience
- Clerical support
- Recordkeeping strengths
- Mail Distribution
- Office equipment proficiency
- Keyboarding Skills
- P
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Notary
Rosemary Balderaz Notary Services
2024.09 - Current
Office Secretary
El Cazador Taxidermy Studio
2022.06 - Current
Hearing Officer
Texas Department Of Public Safety
2014.10 - 2022.06
Customer Services Rep
Texas Health and Human Service Commission
2008.08 - 2014.10
Child Support Enforcement Officer
Office of the Attorney General of Texas
1996.12 - 2008.08
Graduate Certificate - Business Administration
American Commercial College
High School Diploma -
Hereford High School