Rosemary Charles Mccloud
SANFORD,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sandwich Maker/Salad /Cold Line Team Member
Dexter's Of Lake Mary
Lake Mary, FL
07.2022 - Current
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cook 2
Compass Group USA
Lake Mary, FL
01.2018 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Co Owner R&R Lawn Care
Self Employed
Sanford, FL
02.2013 - 01.2020
- Maintained routine landscaping schedules to boost lawn health. Meeting with clients to identify yard maintenance. Perform schedule,routing, invoicing and supervising a work. crew
- Use lawn care equipment for grounds maintenance, brush clearing and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Developed lasting customer relationships and grew network over time.
Customer Service Representative
Sear's
Lake Mary, FL
06.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Office Management - Business
Seminole State College of Florida
Sanford, FL05.2014
Skills
- Customer Needs Assessments
- Time Management
- Service Quality
- Teamwork and Collaboration
- Adaptability and Flexibility
- Customer Relations
- Resolving Complaints
- Microsoft Windows
- Inbound and Outbound Calling
- Courteous with Strong Service Mindset
Timeline
Sandwich Maker/Salad /Cold Line Team Member
Dexter's Of Lake Mary
07.2022 - Current
Cook 2
Compass Group USA
01.2018 - 03.2020
Customer Service Representative
Sear's
06.2017 - 12.2017
Co Owner R&R Lawn Care
Self Employed
02.2013 - 01.2020
Office Management - Business
Seminole State College of Florida
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