Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Rosemary Charles Mccloud

SANFORD,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Sandwich Maker/Salad /Cold Line Team Member

Dexter's Of Lake Mary
Lake Mary, FL
07.2022 - Current


  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Cook 2

Compass Group USA
Lake Mary, FL
01.2018 - 03.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Co Owner R&R Lawn Care

Self Employed
Sanford, FL
02.2013 - 01.2020
  • Maintained routine landscaping schedules to boost lawn health. Meeting with clients to identify yard maintenance. Perform schedule,routing, invoicing and supervising a work. crew
  • Use lawn care equipment for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Developed lasting customer relationships and grew network over time.

Customer Service Representative

Sear's
Lake Mary, FL
06.2017 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Office Management - Business

Seminole State College of Florida
Sanford, FL
05.2014

Skills

  • Customer Needs Assessments
  • Time Management
  • Service Quality
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Customer Relations
  • Resolving Complaints
  • Microsoft Windows
  • Inbound and Outbound Calling
  • Courteous with Strong Service Mindset

Timeline

Sandwich Maker/Salad /Cold Line Team Member

Dexter's Of Lake Mary
07.2022 - Current

Cook 2

Compass Group USA
01.2018 - 03.2020

Customer Service Representative

Sear's
06.2017 - 12.2017

Co Owner R&R Lawn Care

Self Employed
02.2013 - 01.2020

Office Management - Business

Seminole State College of Florida

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Rosemary Charles Mccloud