Rosemary Estrada
Coachella ,CA
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Airbnb Suzanne’s Cleaning. Recognized for exceptional attention to detail and strong communication skills, consistently enhancing client satisfaction. Proficient in sanitization and household management, fostering a safe and welcoming environment for all clients. Committed to delivering high-quality service and maintaining cleanliness standards.
Overview
15
15
years of professional experience
Work History
House Cleaner
Airbnb Suzanne’s Cleaning
Indio, CA
04.2021 - 12.2024
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Housekeeper
Crystals Cleaning Service
Indio, CA
04.2021 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Cashier
Family Dollar
Coachella, CA
12.2020 - 06.2021
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Delivery Driver
Pizza Hut
Coachella, CA
06.2019 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Cashier
Red Earth Casino
Thermal, CA
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Teacher Assistant
Torres Martinez Tribal Tanf
Thermal, CA
06.2010 - 12.2012
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices.
- Actively participated in professional development opportunities to stay current with emerging trends in education.
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced learning.
Education
Early Childhood Education Certification - Early Childhood Care And Education
College of The Desert
Palm Desert, CA06.2023
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Kitchen cleaning
- Household management
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Physically strong
Timeline
House Cleaner
Airbnb Suzanne’s Cleaning
04.2021 - 12.2024
Housekeeper
Crystals Cleaning Service
04.2021 - 06.2022
Cashier
Family Dollar
12.2020 - 06.2021
Delivery Driver
Pizza Hut
06.2019 - 12.2020
Cashier
Red Earth Casino
10.2017 - 06.2018
Teacher Assistant
Torres Martinez Tribal Tanf
06.2010 - 12.2012
Early Childhood Education Certification - Early Childhood Care And Education
College of The Desert