Summary
Overview
Work History
Education
Skills
Philanthropy Experiences
Timeline
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Rosemary Fernandez

Rosemary Fernandez

Chicago,IL

Summary

Enthusiastic candidate with a great deal of experience in customer service and cash handling skills from being in the the Customer Service Industry. With the BankWork$ program, I developed a strong knowledge of Bank regulation and services. A very reliable and honest professional dedicated to meeting employers expectations and beyond. Being a teacher taught me to be organized and dependable, who can be successful at managing multiple tasks with a positive attitude. Hardworking and passionate job seeker looking to switch career paths and is eager to secure entry-level Associate Banker position. Ready to take on the Banking Industry with your accredited Financial Institution.

Overview

7
7
years of professional experience

Work History

Assistant Guide

Guidepost Montessori Magnificent Mile
09.2022 - Current
  • Assist in preparation of instructional materials
  • Implements behavior management strategies/plans
  • Responsible for creating Montessori-based activities and monthly bulletin boards.

Circulation Desk Worker

Lewis Library of Loyola University Chicago
10.2019 - 02.2020
  • Greeted every individual entering Library.
  • Ensured all student's needs were met, such as printing needs, filing book requests, etc.
  • Maintaining the books in an orgainized manner.

Cashier

Nicky's The Real McCoy
11.2017 - 01.2020
  • Operated cash register for cash, and credit card transactions with accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Handled all closing duties such as leaving Drawer prepared for next shift, calculated all credit transaction, and dropped all extra cash into safe.
  • Maintained current knowledge of Restaurant's promotions and highlighted deals to customers.
  • Greeted customers when they first entered the Restaurant.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Robson & Lopez, LLC Intern

After School Matters
06.2019 - 09.2019
  • Worked at the front desk, setting up appointments, making conference calls, and performing scans/copies
  • Filed appeals at City Hall.

Cashier

McDonald's
07.2017 - 11.2017
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash given by customers. Responsible for counting my drawer every shift, and balanced it at the end of the night.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

Certification - Universal Banker

American Banker Association, "ABA"
03.2024

BankWork$ Financial Careers Program -

Association House of Chicago
Chicago, IL
03.2024

Associate Degree in Social & Behavioral Sciences -

Arrupe College of Loyola University Chicago
Chicago, IL

Skills

  • Bilingual in English and Spanish
  • Cash handling and management
  • Problem-Solving
  • Customer Service-Oriented
  • Drawer balancing
  • Cash Handling
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Coachable
  • Accepting of constructive criticism

Philanthropy Experiences

  • CAWC Donation Drive, Chicago, IL, Director of Drive, 11/2022, 01/2023, Organized logistics for the Drive, such as finding a cause and organization to donate too, Created posters/flyers to promote Donation Drive, Ensure the goods got delivered promptly and in good condition
  • DREAMERS March, Chicago, IL, Volunteer, 03/2019, Organized logistics for the march, planned activities, and created posters., Managed budget to ensure that money was used responsibly

Timeline

Assistant Guide

Guidepost Montessori Magnificent Mile
09.2022 - Current

Circulation Desk Worker

Lewis Library of Loyola University Chicago
10.2019 - 02.2020

Robson & Lopez, LLC Intern

After School Matters
06.2019 - 09.2019

Cashier

Nicky's The Real McCoy
11.2017 - 01.2020

Cashier

McDonald's
07.2017 - 11.2017

Certification - Universal Banker

American Banker Association, "ABA"

BankWork$ Financial Careers Program -

Association House of Chicago

Associate Degree in Social & Behavioral Sciences -

Arrupe College of Loyola University Chicago
Rosemary Fernandez