Rosemary Hernandez
Avenel,NJ
Summary
Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Committed to superior Customer Service. Confident and poised interactions with individuals at all levels. Fluent in English and Spanish.
Overview
2026
2026
years of professional experience
Work History
Professional Break
Family Responsibility
2022 - 01.2026
- Took time away from the workforce to manage family responsibilities
- Ready to return with strong customer service, sales, and client support experience
- Self-motivated, with a strong sense of personal responsibility.
Sales Representative
Chamonix
01.2014 - 2022
- Placing orders by obtaining and verifying information from the customers over the phone.
- Provided detailed and extensive information about the products by answering questions and offering assistance.
- Answered a daily call volume of 200-300 per day.
- Awarded best sales representative for achieving the highest sales quota.
- Ability to build and maintain relationships with clients and company stakeholders to meet company goals.
- Excellent sales pitch to attract new clientele over the phone and expertise in up selling and cross selling.
- Responsible for on-boarding training for all new staff.
Outbound Marketing
Plymouth Rock Assurance
01.2012 - 01.2014
- Generated Potential clients through cold-canvassing, using persuasive techniques and rebuttals.
- Managed inbound call volume by handling over flow calls.
- Adjusted sales scripts to better target the needs and interest of specific individuals.
- Quickly and effectively solve and overcame customer challenges.
- Independent and solid team member with excellent customer service Abilities.
Customer service/Sales Representative
NCG Energy Solutions Inc.
01.2009 - 01.2012
- Handled approximately 200-250 Inbound/Outbound calls on daily basis in a busy fast Paced call Center.
- Track and manage all leads to ensure that follow-up in a timely manner.
- Opened new gas and electric accounts for in house campaigns and thirty party clients; 10-15 closes a day via Third Party Verification.
- Procured new clients for outside sales team in multiple deregulated energy markets.
- Firm's top bilingual sales producer.
- Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Routing/Import Clerk
Paragon CFS
01.2005 - 01.2009
- Properly routed out individuals lots as per trucker’s paperwork from CMS program and collect payments from drivers.
- Entered and filed away freight releases and USC DAD faxed from various customer brokers.
- Properly received export freight and logged it into CMS with returned dimensions and weight from warehouse.
Education
Business Administration -
Middlesex County College
01-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Accomplishments
- Ranked as a top sales performer for multiple consecutive weeks.
- Developed a high-performing sales pitch that was later adopted by the team
- Improved sales by addressing customer concerns clearly
- Recognized by management for outstanding sales performance and initiative
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Chamonix
01.2014 - 2022
Outbound Marketing
Plymouth Rock Assurance
01.2012 - 01.2014
Customer service/Sales Representative
NCG Energy Solutions Inc.
01.2009 - 01.2012
Routing/Import Clerk
Paragon CFS
01.2005 - 01.2009
Professional Break
Family Responsibility
2022 - 01.2026
Business Administration -
Middlesex County College