Rosemary Johnson
Grand Rapids,MI
Summary
Proven leader in branch administration and customer service, I significantly enhanced operational efficiency and customer retention at Old Kent Bank. Expert in credit analysis and staff training, my strategies led to a notable increase in sales goals. Skilled in team building and decision-making, I excel in driving results through meticulous attention to detail and proactive focus.
Overview
14
14
years of professional experience
Work History
Telephone Banking Supervisor
Old Kent Bank
09.1982 - 07.1996
- Ensured accurate record-keeping by overseeing proper documentation of transactions according to
- Coached associates to boost sales and service goals.
- Optimized branch efficiency, monitoring employee performance and identifying areas for improvement or additional training.
- Achieved exceptional customer retention rates by delivering personalized banking solutions tailored to individual client needs.
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Assessed employee performance and developed improvement plans.
Education
Banking And Financial Support Services
Davenport University
Grand Rapids, MIHigh School Diploma - Requirements
Union High School
Grand Rapids, MI06.1975
Skills
- Branch Administration
- Credit analysis
- Budget Planning
- Loan Processing
- Operational Efficiency
- Customer Service
- Attention to Detail
- Decision-Making
- Team Building Leadership
- Prioritizing and Planning
- Customer relationship development
- Proactive and Focused
- Client Relationship Management
- Recruitment and hiring
- Staff Management
- Staff Training
- Quality Assurance
- Risk Management
- Fraud prevention
- Human resources knowledge
- Typing and 10-Key Entry
Timeline
Telephone Banking Supervisor
Old Kent Bank
09.1982 - 07.1996
Banking And Financial Support Services
Davenport University
High School Diploma - Requirements
Union High School
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