Rosemary Johnson
Grand Rapids,MI
Summary
Proven leader in branch administration and customer service, I significantly enhanced operational efficiency and customer retention at Old Kent Bank. Expert in credit analysis and staff training, my strategies led to a notable increase in sales goals. Skilled in team building and decision-making, I excel in driving results through meticulous attention to detail and proactive focus.
Overview
14
14
years of professional experience
Work History
Telephone Banking Supervisor
Old Kent Bank
Grand Rapids, MI
09.1982 - 07.1996
- Ensured accurate record-keeping by overseeing proper documentation of transactions according to
- Coached associates to boost sales and service goals.
- Optimized branch efficiency, monitoring employee performance and identifying areas for improvement or additional training.
- Achieved exceptional customer retention rates by delivering personalized banking solutions tailored to individual client needs.
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Assessed employee performance and developed improvement plans.
Education
Banking And Financial Support Services
Davenport University
Grand Rapids, MIHigh School Diploma - Requirements
Union High School
Grand Rapids, MI06.1975
Skills
- Branch Administration
- Credit analysis
- Budget Planning
- Loan Processing
- Operational Efficiency
- Customer Service
- Attention to Detail
- Decision-Making
- Team Building Leadership
- Prioritizing and Planning
- Customer relationship development
- Proactive and Focused
- Client Relationship Management
- Recruitment and hiring
- Staff Management
- Staff Training
- Quality Assurance
- Risk Management
- Fraud prevention
- Human resources knowledge
- Typing and 10-Key Entry
Timeline
Telephone Banking Supervisor
Old Kent Bank
09.1982 - 07.1996
Banking And Financial Support Services
Davenport University
High School Diploma - Requirements
Union High School