ROSEMARY MATOS
Riverview,FL
Summary
Enthusiastic customer service specialist dedicated to ensuring outstanding support by leveraging strong communication, problem-solving, and interpersonal abilities to achieve high levels of customer satisfaction and memorable experiences.
Overview
2026
2026
years of professional experience
Work History
Sales Training Manager
Cricket Wireless
Brandon,Fl
2025 - Current
- Designed and executed comprehensive sales training programs to elevate team performance.
- Facilitated onboarding processes for new sales associates to enhance integration into company culture.
- Conducted ongoing training sessions to enhance customer engagement strategies and sales techniques.
- Evaluated training effectiveness by analyzing feedback and assessments to enhance program quality.
INBOUND SALES AGENT
SPECTRUM
04.2023 - 02.2025
- Leveraged computer technology to efficiently manage high call volumes.
- Executed marketing strategies for products and services to enhance customer awareness of deals and promotions.
- Promoted diverse service packages as a subject matter expert to drive revenue growth.
- Cultivated sustainable relationships based on trust through open and interactive communication.
MANAGER
DIVISION AND NOBLE CORP
07.2019 - 01.2023
- Assisted in training new employees on operational procedures and provided support to shift leads and production staff.
- Directed and inspired employees to enhance productivity and establish organizational structure.
- Managed daily bookkeeping, recording profits, inventory, and generating financial reports.
- Oversaw ATM operations and bank deposit management.
Education
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ALBIZU CAMPOS HIGH SCHOOL
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NORTHEASTERN ILLINOIS UNIVERSITY
Skills
- Clear verbal and written communication
- Active listening
- Professional phone etiquette
- Explaining information in a simple, friendly way
- Empathy and patience
Positive attitude - Building rapport with customers
Conflict resolution - Finding quick, practical solutions
- Multitasking in fast-paced environments
- Prioritizing customer needs
- Meeting response-time goals
- Dependability and punctuality
- Point-of-sale (POS) systems
- Cash handling
CRM software (Salesforce, Zendesk, etc) - Basic computer skills (email, data entry)
- Following company policies
- Flexibility with schedules or tasks
- Willingness to learn
AWARDS
Disciplinary Award, Scholastic Award
Languages
Spanish
Professional Working
Timeline
INBOUND SALES AGENT
SPECTRUM
04.2023 - 02.2025
MANAGER
DIVISION AND NOBLE CORP
07.2019 - 01.2023
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ALBIZU CAMPOS HIGH SCHOOL
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NORTHEASTERN ILLINOIS UNIVERSITY
Sales Training Manager
Cricket Wireless
2025 - Current