ROSEMARY QUINONES
Fort Worth,TX
Summary
Skilled in building strong relationships with tenants and providing exceptional customer service, resulting in a 95% tenant retention rate. Adept at conducting market research and implementing effective marketing strategies to attract new tenants and increase revenue.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
American Landmark
, USA
01.2022 - Current
- Company Overview: Canopy On Central
- 700 Units
- Maintained daily traffic logs, phone logs, and follow-ups
- Responsible for touring and qualifying prospective tenants
- Completed all lease applications, processed application verifications & notified prospective residents of the results promptly
- Prepared move-in contracts and walked the unit before move-in
- Systems: Onesite and Real Page
- Canopy On Central
- 700 Units
Leasing Consultant
BH Management
, USA
01.2019 - 11.2024
- Company Overview: Grayson Ridge Apartments
- 240 Units
- Opened/closed the office and made sure the show unit was swept and neat
- Presented apartments to future residents
- Prepared move-in contracts
- Maintained open communication with residents about ongoing repairs, maintenance, and changes to the community
- Negotiated resident contract renewals
- Quickly entered maintenance service request and informed maintenance
- Grayson Ridge Apartments
- 240 Units
Customer Service Representative
Outreach Communications
01.2015 - 01.2017
- Promoted available products and services to customers during service, account management, and order calls
- Logged call information and solutions provided into the company database
- Consistently met 'call handle' times and 'calls per day' goals
- Built long-term, loyal customer relations by providing top-tier service and detailed order, account, and service information
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations
Education
High School Diploma -
Haltom High School
Haltom City, TX01.2014
Skills
- Interpersonal communication skills
- Active listening
- Team leadership
- Attention to detail
- Analytical problem-solving skills
- Strong organization and time management skills
- Property Leasing
- CRM Software
- Fair Housing Regulations
- Analysis Skills
- Marketing
- Sales
- Customer service
- Conflict Management
- OneSite
- Rent Dynamics
- Training & Development
- Time management
- Organizational skills
- Administrative experience
- Negotiation
- Communication skills
References
- Nicole Zavala, 682-362-5665, nicole.mckinney86@gmail.com
- Brittney Alvarado, 817-664-8217, brittneyalvarado1996@gmail.com
Languages
- English
- Spanish
Personal Information
Title: LEASING CONSULTANT
Timeline
Leasing Consultant
American Landmark
01.2022 - Current
Leasing Consultant
BH Management
01.2019 - 11.2024
Customer Service Representative
Outreach Communications
01.2015 - 01.2017
High School Diploma -
Haltom High School
Similar Profiles
Omodolapo LatinwoOmodolapo Latinwo
Property Management Intern at American LandmarkProperty Management Intern at American Landmark
Boban RistovBoban Ristov
Assistant Community Manager at American LandmarkAssistant Community Manager at American Landmark
Cameron LocustCameron Locust
Property Manager at American LandmarkProperty Manager at American Landmark
JANNA GROSSIEJANNA GROSSIE
Maintenance Technician at American LandmarkMaintenance Technician at American Landmark
LAUREN CALZADALAUREN CALZADA
Sr Director of Development at Trinity Habitat for HumanitySr Director of Development at Trinity Habitat for Humanity