Patricia Tovar
Russellville,AR
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Spring Lake Apartments
Russellville, AR
03.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Coordinated appointments to show marketed properties.
Warehouse Associate
Level 10
Hoffman Estates, IL
11.2022 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Sales Representative
Allstate Insurance Companies
Conway, AR
07.2022 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Representative
Cricket Wireless
Russellville, AR
01.2019 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Russellville High School
Russellville, AR05.2017
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Spring Lake Apartments
03.2023 - Current
Warehouse Associate
Level 10
11.2022 - 02.2023
Sales Representative
Allstate Insurance Companies
07.2022 - 11.2022
Sales Representative
Cricket Wireless
01.2019 - 07.2022
High School Diploma -
Russellville High School