Rosemary Rivas
Schertz
Summary
Dynamic professional with proven success at HEB Grocery Store, specializing in customer service and team collaboration. Strong data analysis and problem-solving skills led to consistent resolution of customer issues, enhancing satisfaction and building positive relationships. Dependable time management skills contributed to meeting service goals and driving productivity. Highly motivated, with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new skills quickly and working effectively.
Overview
23
23
years of professional experience
Work History
Lead
HEB Grocery Store
San Antonio
07.2002 - Current
- Organized tasks to accomplish service goals efficiently.
- Delivered exceptional customer service through face-to-face and phone interactions.
- Maintained updated knowledge via continuing education and advanced training.
- Managed time effectively, ensuring timely completion of all tasks and deadlines.
- Engaged customers through effective interpersonal skills to foster positive interactions.
- Collaborated with team members to enhance workplace productivity.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Utilized strong problem-solving skills to address challenges efficiently.
Education
Some College (No Degree) - Assiciate of Science
St. Philip's College
San Antonio, TXSkills
- Data analysis and problem solving
- Customer service and sales
- Team collaboration and multitasking
- Time management and analytical thinking
- Customer relations
- Dependable and responsible
Accomplishments
The National Society of Leadership and Sucess
Timeline
Lead
HEB Grocery Store
07.2002 - Current
Some College (No Degree) - Assiciate of Science
St. Philip's College
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