Nickolas Spinelli
Clinton Township
Summary
Detail-oriented administrative professional with over five years in fast-paced environments. Demonstrates strong abilities in managing complex scheduling, enhancing team training, and driving workflow improvements, contributing to operational efficiency and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead
BJ Warehouse
Chesterfield
10.2025 - Current
- Supervised front end operations and ensured smooth customer transactions.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints, enhancing overall satisfaction levels.
- Cultivated strong customer relations and developed effective customer service standards.
- Collaborated with management to develop staff schedules and shift assignments.
- Coordinated promotions and communicated updates to team, ensuring alignment.
- Analyzed sales data to optimize front end performance strategies.
- Implemented cash handling procedures and maintained accurate registers.
Laboratory Lead
Corewell Health
Royal Oak
02.2022 - 11.2025
- Maintain accurate documentation of samples, test results, and laboratory records in compliance with regulatory and organizational standards.
- Ensure confidentiality and proper handling of sensitive information, supporting HIPAA and internal privacy requirements.
- Streamlined workflow processes to enhance organization and accuracy in daily operations.
- Prepared documentation, logs, and compliance materials to ensure audit readiness for internal and external reviews.
- Train new staff on documentation procedures, data entry accuracy, and proper record-keeping.
- Troubleshot issues and resolved discrepancies to maintain high-quality data integrity.
- Collaborate with cross-functional departments to support coordinated operations and timely information flow.
- Reduce error rates through meticulous attention to detail and consistent quality checks.
Shift Supervisor
Rite Aid Pharmacy
Shelby Township
01.2020 - 02.2022
- Managed daily store operations including cash handling, register balancing, and accurate financial reconciliation.
- Provided assistance to customers with inquiries and service needs, enhancing overall customer satisfaction.
- Trained and supervised employees on procedures, customer service standards, and compliance expectations.
- Completed opening and closing procedures, maintained secure handling of funds, and ensured policy adherence.
- Resolved customer issues with professionalism and documented incidents.
- Cultivated positive work environment, leading to improved employee retention.
- Maintained accurate employee records and updated necessary documentation.
- Responded to payroll inquiries from staff and resolved discrepancies.
- Coordinated with HR to ensure timely onboarding of new hires.
- Assisted in preparing payroll reports for management review.
- Ensured compliance with federal and state payroll regulations.
- Facilitated onboarding sessions for new hires, ensuring a smooth transition into the company.
- Coordinated training schedules and materials for new employee orientations.
- Created onboarding resources, such as handbooks and training guides, to facilitate smoother integration for new staff.
Store Leader
Bed Bath & Beyond
Sterling Heights
02.2019 - 01.2020
- Maintained accurate inventory records, vendor documentation, and merchandise tracking.
- Collaborated with district and corporate leadership on operational planning and execution.
- Provided coaching and performance feedback to employees, supporting team development.
- Ensured compliance with company policies, safety standards, and operational procedures.
- Delivered high-quality customer service and resolved escalated issues professionally.
- Managed cash registers, deposits, and financial accuracy across shifts.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MISkills
- Records & Data Management
- Document Processing & Filing
- Accuracy & Quality Control
- Confidential Information Handling
- Customer Service & Public Assistance
- Cash Handling & Transaction Accuracy
- Workflow Coordination & Scheduling Support
- Problem Resolution & Issue Tracking
- Team Collaboration & Staff Support
- Training, Onboarding & Procedure Guidance
- Team Leadership & Performance Coaching
- Shift Management & Daily Operations Oversight
- Compliance, Policy Adherence & Audit Preparation
- Multitasking & Prioritization in Fast-Paced Environments
- Strong Interpersonal & Professional Communication
- Public Interaction & Front-Desk Support
- Inventory, Supplies & Asset Tracking
- Loss Prevention Awareness
- Process Improvement & Operational Efficiency
- Safety and Policy Compliance Monitoring
- High Reliability, Organization & Attention to Detail
- Positive Attitude, Initiative & Strong Work Ethic
- Compliance management
- Payroll administration
- Staff scheduling
- Performance analysis
- Training and mentoring
- Problem solving
- Team building
- Payroll discrepancies
- Timesheet review
- Timesheet verification
- Data entry
Accomplishments
- Perfect attendance award
Timeline
Lead
BJ Warehouse
10.2025 - Current
Laboratory Lead
Corewell Health
02.2022 - 11.2025
Shift Supervisor
Rite Aid Pharmacy
01.2020 - 02.2022
Store Leader
Bed Bath & Beyond
02.2019 - 01.2020
High School Diploma -
Chippewa Valley High School