CHRISTINA HELD
Redding,CA
Summary
Administrative professional with 10+ years of experience in customer service, office operations, business administration, and team leadership. Skilled in coordinating schedules and projects, maintaining accurate records, processing invoices, and communicating with customers and outside agencies. Detail-oriented and organized, with strong computer and software skills, quick to learn new systems, solve problems, and improve processes for greater efficiency.
Overview
12
12
years of professional experience
Work History
Lead Office Administrator
Addy Solar & Electric
Redding, CA
09.2025 - Current
- Coordinate customer appointments, technician schedules, inspections, and follow-up by addressing conflicts and removing delays to ensure project timelines remain on track.
- Provide coordination among homeowners, technicians, office staff, utilities, government agencies, and others involved in project completion.
- Oversee residential solar projects and work orders by keeping schedules, milestones, inspections, documentation, and follow-up aligned through closeout.
- Keep permit packages, utility applications, project files, and inspection documents current to support smooth project progress.
- Deliver organized project data across multiple systems for scheduling, billing, inspections, and closeout activities.
- Review contracts and completed work against payment terms to process projects and work-order invoices through QuickBooks accurately and efficiently.
- Streamline office workflow by coordinating priorities with the Office Coordinator, resolving issues, researching solutions, and refining procedures to enhance overall operational efficiency.
- Support Office Operations Manager and CFO with commercial project documentation, communication, administrative support, and day-to-day office needs.
Front Manager
Goodtimes Pizza & Things
Palo Cedro, CA
09.2017 - 11.2025
- Led shift teams of about 10 employees by assigning duties, organizing workflow, and providing direction and support.
- Resolved customer concerns and operational problems through effective communication and problem-solving to enhance guest experiences.
- Helped hire, train, schedule, and coach employees on procedures, customer service expectations, and daily duties.
- Supported daily restaurant operations in busy setting, coordinating front-of-house and kitchen tasks while upholding customer service standards.
- Streamlined procedures, checklists, and daily workflows to ensure operational efficiency and consistency.
- Handled cash processing, register reconciliation, company checks, business records, inventory ordering, and other daily administrative duties.
- Supported bookkeeping and general business administration while managing multiple priorities and keeping accurate records.
Appointment Coordinator Intern
Team Perio
Redding, California
07.2023 - 09.2023
- Coordinated communication among clinical team members and referring provider offices, ensuring seamless appointment processes and addressing patient needs.
- Supported patient scheduling, call intake, check-ins, and calendar coordination to help maintain efficient provider schedules and patient flow.
- Provided attentive customer service throughout the consultation and treatment process while keeping the front office welcoming and organized.
- Processed payments, kept records accurately, and handled front-office administrative duties in a professional healthcare setting.
Operations Manager
Buckle
Redding, California
04.2016 - 09.2017
- Enhanced team efficiency by delegating responsibilities and guiding employees in daily operations.
- Improved daily store operations through organized handling of inventory, shipments, merchandising, and store layout.
- Supported accurate inventory control by receiving shipments, processing stock, and keeping merchandise organized.
- Increased record accuracy by verifying invoices and inventory details for streamlined store operations.
- Enhanced store appearance by supporting visual merchandising and presentation standards.
Merchandising & Customer Service
Kohl's
Redding, California
10.2014 - 04.2016
- Assisted customers with purchases, returns, product inquiries, and general questions, and enhanced overall shopping experience.
- Processed cash register transactions accurately and efficiently.
- Sorted incoming freight and stocked merchandise, ensuring accurate and organized inventory across sales floor.
- Kept sales floor displays organized and supported daily merchandising standards.
- Collaborated with team members to maintain efficient merchandise flow and deliver consistent customer service.
Education
High School Diploma -
Foothill High School
Palo Cedro, CA06-2011
Skills
- Office Administration
- Business Operations
- Customer Service
- Professional Communication
- Scheduling
- Project Coordination
- Records & Data Management
- Computer & Software Systems
- Process Organization
- Problem Solving
- Attention to Detail
- Team Support & Leadership
Timeline
Lead Office Administrator
Addy Solar & Electric
09.2025 - Current
Appointment Coordinator Intern
Team Perio
07.2023 - 09.2023
Front Manager
Goodtimes Pizza & Things
09.2017 - 11.2025
Operations Manager
Buckle
04.2016 - 09.2017
Merchandising & Customer Service
Kohl's
10.2014 - 04.2016
High School Diploma -
Foothill High School